Patient satisfaction with health care: the case of five multisectorial hospitals

This study was conducted to assess patient satisfaction with health care in five selected multi-sectorial hospitals and identify its relationship with certain demographic characteristics and hospital- related variables. A sample of 269 patients of both sexes was selected from medical and/or surgical wards of the hospitals. Data were collected by means of patient satisfaction rating scale [PSRS]. Sixty items tool covering seven dimensions of patient satisfaction were developed and tested by the investigators as well as demographic and hospital related data sheet

Nurses perception of and satisfaction with work empowerment factors

A random sample of 175 and 167 nurses was selected from one university hospital and one Ministry of Health Hospital, respectively. Data were collected by the work empowerment factors scale [WEFS]. Factor analysis revealed six meaningful work empowerment factors represented in 45 items including [1] organizational effectiveness, [2] leadership, [3] work incentives, [4] work relationships, [5] nature of work and [6] personal conduct. Nurses showed low to moderate degrees of satisfaction in relation to factors No. 1, 2 and 3 showing a significant difference in the degree of satisfaction between nurses of the two studied hospitals. All nurses showed a moderate degree of satisfaction with items 4 and 5. However, the university hospital nurses showed a high degree of satisfaction with item 6, while the Ministry of Health nurses showed a moderate degree of satisfaction. No significant difference was found between the two studied groups of nurses in relation to factors 4, 5 and 6

Threats and stresses of initial medical surgical clinical experience as perceived by novice student nurses

Based upon the theory of cognitive appraisal of stress, an instrument was designed to identify the threats of the clinical experience as described by 120 novice students at their initial exposure to the medical surgical practice in baccalaureate nursing program. Using content analysis six areas of threats were determined including personal inadequacy, fear of making errors, uncertainly, the clinical instructor, fear of the clinical experience and fear of failure. The test of significance revealed that uncertainly was the highest threat- provoker, and the threat of inadequacy was the lowest. The threats elaborated in this study should provide nurse educators with some insights into underst and ing the stressors inherent in the clinical experience and the effective means of dealing with them so as not to interfere with student's learning