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Homa-ye-Salamat. 2010; 6 (32): 27-32
en Persa | IMEMR | ID: emr-105532

RESUMEN

Attention to community health and its improvement is very important. Managers of health organizations should use latest technology and knowledge tools for improvement of their services. Performance assessment is one of the most important tools for measuring the achievement of organizations to the quality improvement and better performance. There are various models for performance assessment and quality improvement in organizations. One of the most comprehensive models in named INQA has been applied in this study. This study was performed in central hospital of IOC0 based on INQA model with self assessment as its main goal. This is a descriptive and applicable case report performed in 1385. INQA standard questioner was used as the data gathering tool. Managers of lOCo hospital filed out the questioner and results were based on nine set of criteria of INQA. Each set of criteria has its own scores and total scores will describe hospitals situations. Calculated scores in each criteria were: Leadership 58%; Strategy 56.2%; Staff 42%; Resources and partners 55%; Processes 53.5%; Customer results 51%; Manpower results 41%; Community results 46%; Performance Key results 60.5%; Total points 552 from 1000; [55.2%]. According the total scores achieved this hospital to nominate for INQA prize if they can complete their documents and note to recommend INQA. Special consideration to staff criteria, manpower and community results are the arias can improve the hospital points. Education of manpower can provide better understanding from INQA model


Asunto(s)
Humanos , /métodos , Administración Hospitalaria/normas , Servicios de Salud Comunitaria/normas , Encuestas y Cuestionarios , Hospitales , Calidad de la Atención de Salud
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