RESUMEN
Introduction: Mismatch between patient expectation and the service received is related to decreased satisfaction Aims and Objectives: To measure level of satisfaction and identify the obstacles in availing services among the patient at Tertiary Care Center, South Gujarat. Method: It was a cross sectional study, included 800 respondents, 400 each from indoor and outdoor facilities. Respondents from all the department have been taken by proportion to their OPD and IPD load (PPS) after informing and taking their consent. Data has been collected by using android smart phones Results: General perception of the clients for the OPD services were 60% believed that the time to get services is appropriate, 98% respondents satisfied with staff behavior, 60% satisfied with the cleanliness OPD at the same time few dissatisfied with public utilities (16%), 70% patient satisfied with available water and other amenities in, around the hospital and 77% felt that the space in OPDs was crowded. All the patient whom examination required reported that the privacy has been maintain. As many as 92% wish to return every time for the treatment from our hospital. General perception regarding the IPD services shows that more than 95% patients were satisfied with various services like quality of medical care, nursing care, diagnostic and referral service, admission process, discharge process and physician services. As far as the staying is concerned at people ranked lowest to the availability of drinking water and cleanliness of toilet and bathroom Conclusion: The findings of the present study can be utilized to improve the services