RESUMEN
Introduction: One of the measurement indices for effectiveness and development such as in health and treatment sections is client satisfaction with governmental organizations services. In order to promote this plan, client tribute plan has been implemented
Objective: This study is done to evaluate the implementation method of client tribute plan in Rasht teaching hospitals in 2004
Materials and Methods: The research was performed in a cross- sectional descriptive method. Target population of the study consisted of Rasht six teaching hospitals. Measurement instrument used for the study was a check-list so that its validity and reliability has been approved by the quality promotion of Iranian Health and Medical Education Ministry. It was based on three methods of observation, use of documentations and registered data, and interview. In this research all activities related to 10 clients programs were studied
Results: Mean scores related to the education of staff in the study hospitals were 45.3%. They were as follows: 60% in the area of clarification and documentation of providing services for the clients, 68.3% in the area of giving information regarding the method of providing services for people 100% in the field of preparation of ethical charter of the organization in connection with people, 93.3% concerning the prediction for appropriate space and facilities, 73.4% in the area of improvement and amendment of ways for providing services to people, 76.6% survey program from clients, 60% in the area of supervision and inspection, 53.3% concerning the appreciation and encouragement for successful managers and staff and 55% in connection with how to behave with people. The mean total scores from the "clients tribute plan" in Rasht teaching hospitals were 68.34%. Of these, Dr. Heshmat hospital had the highest score by 83.49% and Alzahra madernity hospital had the lowest score by 52.66%
Conclusion: Implementation of clients tribute plan in Rasht teaching hospital was associated with relative success. Also, we will witness the increasing success of this plan by stablishing change and development program in managerial systems as one of the important necessities as well as by changing the punishment and encouragement criteria of managers and staff from the traditional method so that the views of clients can be taken into consideration in this regard