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Objective:To investigate the current status of emotional intelligence and conflict management model of emergency department nurses, analyze the correlation between emotional intelligence and conflict management model.Methods:A convenient sampling method was used to investigate on 195 emergency department nurses with general information scale, emotional intelligence scale and conflict management model scale.Results:In the emergency department, the emotional intelligence score of the nurses from high to low was regulation of emotion (3.71±0.67), self-emotion detection (3.55±0.67), use of emotional (3.49±0.70), other people ′s emotion appraisal (3.39±0.60). The most commonly used conflict management mode was integration (3.78±0.62), followed by concession (3.59±0.63), evasion (3.55±0.64), compromise (3.39±0.66), and the least commonly used was dominance (2.55±0.56). Every dimensions of emotional intelligence were correlated with conflict management model positively ( r values were 0.109-0.523, P<0.05 or 0.01), the top predictive factor was emotion detection. Conclusions:The emotional intelligence is an important factor influencing the conflict management mode of nurses in emergency department. Managers should pay attention to improve emergency nurses ′ emotional intelligence and guide them to adopt appropriate conflict management model, which will help alleviate the contradiction between emergency nurses and patients and create a more harmonious emergency care relationship.
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Objective To investigate the level and influencing factors of nurses' practice environment in emergency departments of tertiary hospitals in Guizhou Province.Methods Using the electronic questionnaire survey platform,476 emergency nurses from tertiary hospitals in Guizhou Province were investigated for practice environment and influencing factors were analyzed.Results The total score of the emergency department practice environment scale for nurses in Guizhou Province was (79.39±19.97),and the item with the highest score was "there are standard rules and procedures to follow when working",while the one with the lowest score was "nurses have the opportunity to participate in hospital internal management".The rank test analysis showed that with title of nurse practitioner,with bachelor degree,and with working years of 2～5 years had lower scores in the practice environment.Conclusion The score of emergency nurses' practice environment in Guizhou Province was at the medium level.Nursing administrators should have targeted management in order to effectively improve quality of nursing care.