RATING SCALE FOR QUALITY OF SERVICES PROVIDED BY gyms (QUASPg) / Escala de avaliação da qualidade dos serviços prestados por academias de ginástica (quaspa)

ABSTRACT In order to identify factors that interfere with gym clients' choice, permanence and withdrawal, the aim of this study was to build and validate an instrument to assess the quality of services provided by gyms. The study has four stages (question identification, evaluation of the analysis matrix clarity, importance and relevance, reliability analysis on instrument questions, and question analysis as to the instrument construct). A total of 51 criteria were identified and deemed important for service quality. The Analysis Matrix was composed of the following dimensions: structure, management, marketing and accessibility. The question and matrix evaluation ruled out 19 questions. The reliability evaluation excluded one question and the accessibility dimension. The Confirmatory Factor Analysis model evidenced adequate goodness of fit after the exclusion of eight questions and performance of six correlations. Composite Reliability, Average Variance Extracted, Discriminant Validity, and Cronbach's alpha showed acceptable values. Thus, it is concluded that the instrument called "Rating Scale for Quality of Services Provided by Gyms" (QUASPG) has satisfactory psychometric properties, being composed of 21 questions distributed into three dimensions, namely: Environment, Management and Marketing.

RESUMO Com o intuito de identificar fatores que interferem na escolha, permanência e desistência dos clientes de academias de ginástica, o objetivo do estudo foi de construir e validar um instrumento de avaliação da qualidade dos serviços prestados por academias de ginástica. O estudo apresentou quatro etapas (identificação das questões, avaliação da clareza, importância e relevância da matriz de análise, análise da fidedignidade das questões do instrumento e analise das questões frente ao constructo do instrumento). 51 critérios foram identificados e considerados importantes para a qualidade dos serviços. A criação da Matriz Analítica apresentou as dimensões: estrutura, gestão, marketing e acessibilidade. Na avaliação das questões e da matriz foram eliminadas 19 questões. A avaliação da fidedignidade eliminou uma questão e a dimensão acessibilidade. O modelo da Análise Fatorial Confirmatória evidenciou ajustamento adequado após a exclusão de oito questões e a realização de seis correlações. A Fiabilidade Compósita, a Variância Extraída Média, a Validade Discriminante e o alfa de Cronbach apresentaram valores aceitáveis. Assim, conclui-se que o instrumento denominado "Escala de avaliação da qualidade dos serviços prestados por academias de ginástica (QUASPA)" possui propriedades psicométricas satisfatórias, sendo composto por 21 questões distribuídas em três dimensões, as quais são: Ambiente, Gestão e Marketing.

An investigation of reproductive health in female workers engaged in administrative management / 中华劳动卫生职业病杂志

Objective@#To investigate the reproductive health status of female workers engaged in administrative management, and to provide a reference for protecting the reproductive health of female workers. @*Methods@#From April to November, 2016, a cross-sectional survey was performed for 2717 female workers aged 18-60 years and engaged in administrative management from 13 cities and provinces in China, and a questionnaire was used to investigate their general information, occupational hazards in workplace, and reproductive health status, and the reproductive health status of female workers was analyzed. @*Results@#Of all 2 717 female workers, 1 170 had gynecological diseases or symptoms, resulting in an incidence rate of 43.06%, and among these workers, 11.15% had abnormal menstruation, 34.64% had infertility, and 38.76% had a history of abortion. There were significant differences in the rates of abnormal results of gynecological examination, abnormal menstruation, abortion, and infertility between the female workers in different age groups (P<0.01) . Unhealthy living habits and major events were risk factors for gynecological diseases, abnormal menstruation, and abortion (P<0.05) ; bad working status was a risk factor for gynecological diseases and abortion (P<0.05) ; exposure to harmful factors was a risk factor for gynecological diseases and abnormal menstruation (P<0.05) . @*Conclusion@#Living habits, major events, working status, and occupational harmful factors have certain influence on reproductive health of female workers engaged in administrative management. Occupational health protection should be strengthened, working patterns should be improved, self-protection awareness should be raised, and health protection should be enhanced for women of childbearing age to protect and promote the reproductive health of female workers.