The function of competitive intelligence in South African insurance post-COVID-19 outbreak

Background: Competitive intelligence (CI) involves monitoring competitors and providing organizations with actionable and meaningful intelligence. Some studies have focused on the role of CI in other industries post-COVID-19 pandemic. Objectives: This article aims to examine the impact of COVID-19 on the South African insurance sector and how the integration of CI and related technologies can sustain the South African insurance sector post-COVID-19 epidemic. Method: Qualitative research with an exploratory-driven approach was used to examine the impact of the COVID-19 pandemic on the South African insurance sector. Qualitative secondary data analyses were conducted to measure insurance claims and death benefits paid during the COVID-19 pandemic. Results: The research findings showed that the COVID-19 pandemic significantly impacted the South African insurance industry, leading to a reassessment of pricing, products, and risk management. COVID-19 caused disparities in death benefits and claims between provinces; not everyone was insured. Despite challenges, South African insurers remained well-capitalised and attentive to policyholders. Integrating CI and analytical technologies could enhance the flexibility of prevention, risk management, and product design. Conclusion: COVID-19 requires digital transformation and CI for South African insurers' competitiveness. Integrating artificial intelligence (AI), big data (BD), and CI enhances value, efficiency, and risk assessments. Contribution: This study highlights the importance of integrating CI strategies and related technologies into South African insurance firms' operations to aid in their recovery from the COVID-19 crisis. It addresses a research gap and adds to academic knowledge in this area.

O uso da lei de acesso à informação no processo de inteligência competitiva no contexto da saúde privada no Brasil: uma análise na SulAmérica Seguros / El uso de la ley de acceso a la información en el procedimiento de inteligencia competitiva en el contexto de la salud privada en Brasil: un análisis de SulAmérica Seguros / Use of access to information law in the process of competitive intelligence in the context of the private health in Brasil: an analysis in SulAmerica Insurance

O uso de informação e conhecimento é essencial para que o processo de inteligência competitiva ocorra em ambientes empresariais. Considera-se que, com o advento da Lei 12.527 - Lei de Acesso à Informação, novas perspectivas no que tange ao acesso à informação surgiram, tendo em vista que todos os órgãos públicos e instituições privadas que recebem dinheiro governamental devem obrigatoriamente disponibilizar as informações de interesse público à sociedade. No entanto, muitos segmentos econômicos desconhecem essa nova possibilidade lícita de obter informações para o negócio. Nessa perspectiva, evidencia-se a importância do uso das informações disponibilizadas pelos órgãos públicos, por meio da Lei de Acesso à Informação, no processo decisório e nas atividades relacionadas ao processo de inteligência competitiva organizacional. A pesquisa é de natureza qualitativa do tipo bibliográfica, cujo método Estudo de Caso se refere à empresa SulAmérica Seguros, como apresentado no 7th SCIP Latin America Summit, evento de inteligência competitiva voltado ao setor empresarial. Como resultado, evidenciou-se que a implementação da Lei de Acesso à Informação propiciou à empresa utilizar informações advindas da prospecção e monitoramento informacional em seu processo de inteligência competitiva, gerando diferenciais importantes para o negócio(AU)

El uso de la información y del conocimiento es esencial para que el proceso de inteligencia competitiva ocurra en entornos empresariales. Se considera que con el advenimiento de la Ley 12.527, Ley de Acceso a la Información, surgieron nuevas perspectivas en lo que se refiere al acceso a la información, teniendo en cuenta que todos los organismos públicos e instituciones privadas que reciben dinero gubernamental deben obligatoriamente hacer que las informaciones de interés público estén disponibles a la sociedad. Sin embargo, muchos segmentos económicos desconocen esta nueva posibilidad lícita de obtener información para el negocio. En esta perspectiva, se evidencia la importancia del uso de las informaciones disponibles por los organismos públicos, por medio de la Ley de Acceso a la Información, en el proceso decisorio y en las actividades relacionadas con el proceso de inteligencia competitiva organizacional. La investigación es de naturaleza cualitativa del tipo bibliográfica, cuyo método Estudio de Caso se refiere a la Empresa SulAmérica Seguros, como el presentado en el 7º SCIP Latin America Summit, evento de inteligencia competitiva volcado al sector empresarial. Como resultado, se evidenció que la implementación de la Ley de Acceso a la Información propició a la empresa utilizar información proveniente de la prospección y del monitoreo informacional en su proceso de inteligencia competitiva, lo que generó diferenciales importantes para el negocio(AU)

The use of information and knowledge is essential for the competitive intelligence process occurs in enterprise environments. It is considered that with the enactment of Law 12.527 - Information Access Law, new perspectives in regard to the access to information arose having in mind that all public agencies and private institutions that receive government money should necessarily provide information from public interest to society. However, many economic segments unaware of this new possibility of licit get information for the business. From this perspective, it highlights the importance of using available information from public agencies, through the Information Access Law, in decision making process and in activities related to organizational competitive intelligence process. The research is qualitative nature, bibliographical type, whose method Case Study refers to SulAmerica Insurance Company, presented at the 7th SCIP Latin America Summit, competitive intelligence event focused on the business sector. As a result, it was evidenced that the implementation of Information Access Law, propitiated the company to use stemming from scanning and monitoring information in the competitive intelligence process, generating important differentials for business(AU)

Importancia de los factores críticos de inteligencia: estudio de caso en biomateriales / Importance of the critical factors of intelligence: a case study in biomaterials

El rápido desarrollo de las tecnologías de la información y de las bases de datos de la literatura patente y no patente, ha permitido el acceso a un incremento notable de datos y de información que deben procesar gerentes de programa y de proyectos de investigación, desarrollo e innovación, vinculados a la esfera de la salud. El objetivo de este artículo es identificar la importancia de la aplicación de los factores críticos de inteligencia de la metodología para la gestión y la generación de conocimiento. Esta metodología fue aplicada a un estudio de caso en la esfera de los biomateriales de hidroxiapatita. Esto permitió identificar la problemática y las necesidades de los usuarios, así como el objeto y el objetivo del estudio a realizar. Se definieron la estrategia de búsqueda y las fuentes de información, y se identificó la necesidad de utilizar literatura de patentes y no patente. Se utilizó un sistema automatizado que permitió el procesamiento de las patentes y sus citas. Los resultados de este estudio fueron, entre otros, la identificación de una tendencia positiva en la actividad innovadora en esta temática en relación con los resultados obtenidos en otros estudios(AU)

The rapid development of information technologies and databases about patent and non-patent literature has granted access to a notable increase in data and information to be processed by managers of programs and research, development and innovation projects in the field of health care. The objective of the present study is to identify the importance of the application of the critical factors of intelligence of the methodology for knowledge management and generation. The methodology was applied to a case study in the field of hydroxyapatite biomaterials. This made it possible to identify the problem and the needs of users, as well as the object and objective of the study to be conducted. The search strategy and the information sources were defined, and identification was made of the need to use patent and non-patent literature. An automated system was used which made it possible to process the patents and their citations. The results of the study were, among others, identification of a positive trend in the innovative activity in the field in comparison with the results obtained by other studies(AU)

Creating value-based medical library services through competitive intelligence

Competitive Intelligence is a management tool that enables top executives make smart, successful and strategic decisions thereby minimizing risk, avoiding being short-sighted, and getting it right the first time. The paper is a review on how the medical library can employ competitive intelligence to enhance their services in the healthcare organization. The paper notes that competitive intelligence will enable Medical Libraries to offer innovative and creative services. The paper concludes that medical librarians and information professionals should be re-positioned to become strategic part ofthe corporate information environment. They must also become more proactive in promoting their services andprojecting their library within their own organization.

Adding technical competitive intelligence analysis into scientific literature novelty assessment / 中华医学图书情报杂志

After a description of research contents and methods in scientific literature novelty assessment and tech-nical competitive intelligence , the necessity and feasibility to add technical competitive intelligence analysis into scientific literature novelty assessment were analyzed , followed by an elaboration on adding technical competitive in-telligence analysis into scientific literature novelty assessment in aspects of the contents , types and report of scientific literature novelty assessment in combination with case analysis , which showed that technical competitive intelligence analysis is an effective method for searching literature and writing scientific literature novelty assessment report .

SWOT analysis on competitive intelligence service in the hospital library / 中华医学科研管理杂志

This paper first described the concept of competitive intelligence and hospital competitive intelligence.Then,the resources of hospital library intelligence was analyzed with the method of SWOT,and the feasibility of competitive intelligence service was discussed.Finally,three aspects of the service were elaborated,which included collection of competitive intelligence,instruction of the knowledge of competitive intelligence,and the establishment of competitive intelligence system in hospitals.

Practice and exploration of competitive intelligence teaching / 中华医学教育探索杂志

Objective To improve the students' awareness of competition and innovation and to explore the teaching methods of competitive intelligence. Methods Totally 130 juniors(46 males and 84 females)in the college of pharmacy of Shihezi University were enrolled as research object. Theory teach-ing+seminar+practice teaching method was employed and knowledge of competitive intelligence was in-tegrated into the teaching of pharmacy literature retrieval course. Investigation and evaluation on stu-dents' competitive intelligence knowledge were conducted before and after teaching. SSPS 17.0 was used to do statistical analysis and chi-square test was performed to analyze data,with P≤0.05 being statistical significant. Results 100.00%students thought that they had mastered the concepts of competitive intelli-gence and anti-competitive intelligence concept;90.77%students already had the ability to collect and sort out information. Information retrieval ability,interests in knowledge of competitive intelligence,competi-tive consciousness and professional information quality of students were improved. Conclusion Increas-ing competitive intelligence teaching can help improve students' sense of competition and innovation consciousness. Proportion of practice teaching should be appropriately increased to cultivate students' collection and analysis abilities of intelligence information.

The Necessity and Feasibility of Carrying out Competitive Intelligence Service in College and University Libraries / 医学信息学杂志

The paper describes the concept and general development of competitive intelligence, pointes out that carrying out this kind of service is keeping with the demand of development of library, college and university as well as society. College and university libraries have the advantages in carrying out competitive intelligence service, including abundant literature resources, advanced equipments and qualified talented person. Besides, the paper poiuts out the factors which may restrict the development and puts forward countermeasures.

Development Strategies on Competitive Intelligence in Chinese Pharmaceutical Enterprises / 中国药房

OBJECTIVE: To discuss the competitive intelligence(CI) development strategies in Chinese pharmaceutical enterprises. METHODS: The CI in Chinese pharmaceutical enterprises was overviewed and the problems were analyzed. Then development strategies of CI were put forward. RESULTS & CONCLUSION:CI is one of the powerful competitive tools in pharmaceutical enterprises; development strategies of which should be further explored.