RESUMEN
Objective To discuss the efficacy of applying management-by-objectives(MBO) in the hospital-level nursing quality control group.Methods Goals of objective management and assessment details were set by leaders of quality control groups along with the nursing department at the beginning of the year.The nine subordinate groups performed upon the required criteria,completed the quality inspection on time and recorded group activities.At the end of the year,group leaders reported to the hospital-level nursing quality committee and head nurses about their performances,where several major honors were rewarded to the best performing groups.SPSS 17.0 software was used for data statistics.The measurement data were analyzed by paired t test data while enumeration data by chi-square test.Results Scores of assessment items were significantly raised after implementing MBO(P＜0.05).Scores of key items,such as high quality care,emergency management,nursing skill,were increased to (98.1 ± 2.2),(97.7 ±2.7),(99.6±0.6),(96.1 ±2.1)from (93.6 ±2.5)(P=0.009),(93.0 ± 2.6) (P=0.009),(96.2 ± 1.3) (P=0.000) and (89.3 ± 4.5) (P--0.000),respectively.Care complaints were sharply dropped for all inpatient wards while numbers of management innovationand process reengineering were greatly increased (x2=8.884,P=0.031).Condusion Introduction of MBO in the hospital-level nursing quality control group does facilitate the continuous improvement of care quality.
RESUMEN
Objective To investigate the methods of special departments nursing quality control in our hospital. Methods Through the establishment of nursing quality control standards of special departments, set up department quality control group, establish the three level nursing quality control systems and improve nursing care and quality control feedback mechanism,compare and contrast the quality control before and after the method application. Results Nursing quality of all special departments was significantly higher than before,there was significant difference;satisfaction degree of patients and doctors with nursing work significantly improved after the implementation of nursing quality control. Conclusions Nursing work can be scientific and standardized, satisfaction degree of patients and doctors can be improved through modifying nursing quality control methods of the special departments.