RESUMEN
Objective To explore the application value of optimized nursing service in transfusion room of outpatient and emergency department. Methods The clinical data of 1 200 patients who were treated in the emergency transfusion room of the Water Mine Holding Group General Hospital of Liupanshui in Guizhou Province from January 2011 to October 2017 were analyzed retrospectively, of the 1200 patients, 600 were treated with conventional basic nursing in the control group, while another 600 were given the optimal nursing service in the observation group. The differences in nursing satisfaction rate and incidence of nurse-patient conflict between the two groups were compared. Results The total satisfaction rate of the patients in the observation group was significantly higher than that of the control group [97.83% (587/600) vs. 88.67% (532/600), P ＜ 0.05]; the incidence of nurse-patient conflict in the observation group was significantly lower than that of the control group [8.6% (48/600) vs. 27.2% (163/600), P ＜ 0.05]. Conclusion The optimized nursing service has high application value in the outpatient and emergency transfusion room, which is conducive to elevating the quality of nursing service and improving the relationship between nurses and patients.