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OBJECTIVE:To study the effect of over the counter dispensing model on hospital pharmaceutical work quality improvement and its social benefits. METHODS: The practice of over the counter dispensing model in the outpatient dispensary in our hospital was compared with the traditional model of drug dispensing through a small window. RESULTS: Over the counter dispensing service model can help improve the work efficiency in outpatient dispensary, strengthen pharmacists' consciousness on pharmaceutical care. CONCLUSION: Over the counter dispensing model can be applied in large and medium-sized hospitals.
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OBJECTIVE:To explore such drug dispensing patterns that can improve the working efficiency and quality in outpatient dispensary.METHODS:The composition and the running status of both the hardware and the software of the new pattern-“dispensing drugs according to the checklist”in outpatient dispensary were introduced,and its advantages and disadvantages were compared with those of the traditional pattern.RESULTS &CONCLUSION:The new drug dispensing pattern has improved the efficiency and quality of prescription work in the outpatient dispensary,which deserves spreading in large and medium-sized hospitals.
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OBJECTIVE:To reduce drug dispensing mistakes and the hidden dangers in outpatient dispensary so as to improve the quality of drug dispensing.METHODS:The corresponding intervention measures were taken based on the analysis on drug dispensing mistakes and the hidden dangers in outpatient dispensary,meanwhile the state after intervention was compared with that before.RESULTS:The drug dispensing mistakes decreased from40cases to16cases with the decreasing rate at60%after intervention;and the hidden dangers of mistakes has decreased from178cases to118cases with the decrease rate at33.7%.CONCLUSION:The drug dispensing mistakes and the hidden dangers in outpatient dispensary have been de?creased effectively and the quality of drug dispensing has been improved through the practice of the comprehensive precau?tionary measures.
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OBJECTIVE:To explore a fair,reasonable and legal management for outpatient chemical drug pharmacy.METHODS:By combining our experiences in outpatient chemical drug pharmacy of our hospital reviewing a considerable literature,the problems occurred in daily pharmacy management were analyzed,and the coping strategies such as flexible shift arrangement system,comprehensive drug control and sustained improvement etc were applied.RESULTS:The scientific management contributed to a reasonable pharmacy management,reduced error rate,ensured the drug quality,greatly shortened the dispensing time,and due to which,high-quality service was available and the allocation of human resources was optimized to some degree.Patients' satisfaction degree raised to 97.8% of Mar.2008 from 80% of Apr.2006.CONCLUSI-ON:A fair,reasonable and legal pharmacy management was achieved by means of scientific,human and standard management,accordingly,the hardware and software in pharmacy brought about a maximal efficiency and effectiveness of management.
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OBJECTIVE:To reduce and prevent the incidence of complaint events in outpatient dispensary.METHODS:The causes of patients' complaints were analyzed and the countermeasures were put forward.RESULTS & CONCLUSIONS:The complaint events mainly induced by the absence of rules and regulations for pharmacists,lack of related information and professional knowledge,unsoundness of internal management,patients' enhancement in self-protection consciousness as well medical knowledge.The countermeasures available include the following:strictly following rules and regulations and operating instruction,reinforcing legal consciousness and self-protection consciousness,shifting one's ideas and concepts,strengthen-ing service consciousness etc.
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OBJECTIVE: To work out scientific computation and evaluation method for the working performance of dispensers so as to improve the service quality and motivate the enthusiasm of the dispensers.METHODS: The performance of each dispenser consisted of the coefficient of dispensing prescriptions and coefficient of colligation(weight ratio: 80%∶20%).The coefficient of dispensed prescriptions was derived from the number of prescriptions in the foreground(counter),the quantity of drugs dispensed and the number of dispensed prescriptions in the background;and coefficient of colligation was derived from the service quality and work performance of dispensers.The individual bonus was decided by his performance coefficient.RESULTS: The monthly quantitative evaluation indicators and evaluation results of the work performance and service quality of each pharmacist became available.As compared without this evaluation system,the differences among dispensers in performance coefficient and in dispensing error were markedly decreased after the practice of performance evaluation,and the irrational prescriptions were able to be corrected in time.CONCLUSIONS: The quantitative evaluation method has motivated the working enthusiasm of the dispensers and enhanced both the working efficiency and service quality.Besides,this system can be modified based on the practical situation to be generally approved.