RESUMEN
Objective To investigate the level and characteristics of working satisfaction of nurses, explore the role of top-up continuing education in clinical nursing work,and provide effective basis for the reasonable nursing post arrangement for nursing administrators. Methods Using cluster sampling method, the general information and the self-designed working satisfaction of clinical nurses questionnaire survey for 926 nurses from 22 three level of first-class hospitals of Guangxi Zhuang Autonomous Region. Results The total score of working satisfaction of the upgraded nurses was higher than that of the junior college nurses. The scores comparison of 6 dimensions which were nursing working identity, the work to be recognized, job autonomy, interpersonal relationship, scientific research and teaching opportunities, personal professional development were (29.25±6.27) points vs. (21.39±5.72) points, (21.96±4.73) points vs. (18.22±3.79) points, (16.67±5.21) points vs. (13.16±4.28) points, (17.83±3.56) points vs. (13.37±4.21) points, (21.32±4.63) points vs. (15.73±5.16) points, (20.51±3.52) points vs. (15.17±4.22) points, the difference was statistically significant (t=3.936, 2.762, 2.936, 3.323, 7.616, 6.215, P0.05). Conclusions After upgraded continuing education, the comprehensive quality of nurses has been improved,and the working satisfaction has been improved significantly.
RESUMEN
Introducción: la satisfacción del trabajador en instituciones de salud es considerada por el Modelo de Administración por Calidad Total del Instituto Mexicano del Seguro Social como contribuyente para el logro de las metas de la unidad; eleva la calidad de la atención y mejora los procesos internos del servicio de salud que se ofrece a derechohabientes. Objetivo: evaluar la satisfacción laboral del personal de enfermería de un hospital de gineco-obstetricia, a través de las dimensiones: a) institucional, b) desarrollo, capacitación y actualización, c) comunicación y d) salud y condiciones laborales. Metodología: estudio transversal, comparativo. La muestra constituida por 212 enfermeras de los tres tumos, quienes emitieron su opinión por encuesta autoadministrada bajo consentimiento informado. La confiabilidad del instrumento alcanzó 0.799 alfa de Cronbach. Se aplicaron medidas de resumen y tendencia central para la etapa descriptiva y medidas de inferencia estadística ANOVA y R de Pearson. Resultados: en la evaluación institucional, comunicación, salud y condiciones laborales existió mayor satisfacción; y en desarrollo, capacitación y actualización, se tuvo el índice menor. En general se encontró un alto porcentaje de personal satisfecho con su trabajo 4.04. Conclusiones: la remuneración económica, salud y condiciones laborales, presentó altos niveles de insatisfacción, se coincide con Briseño quien detectó bajo salario y pocas posibilidades de ascenso, condiciones que producen mayor insatisfacción entre el personal de enfermería.
Background: worker' satisfaction in health institutions is considered by the Administration Model for Total Quality of the Instituto Mexicano del Seguro Social as contributor for the goal achievement of the unit; it increases the quality and improves the internal processes of the health Services that are offered to their members. Objective: to evaluate the work satisfaction of the nursing staff in a gyneco-obstetric hospital, throughout the dimensions: a) institutional, b) development, training, and updating, c) communication, and d) health and working conditions. Methodology: comparative, transversal study. Sample constituted by 212 nurses from three shifts, who gave their opinion by survey self-administered under informed consent. The confidence of the instrument reached 0.799 Cronbach's alfa. Central tendency and other measurements were applied for the descriptive phase, and ANOVA and Pearson's R for measurements of inferential statistic. Results: there was a major satisfaction on the institutional evaluation, communication, health, and working conditions; and in the development, training, and updating, the minor index was obtained. In general, it was found a high percentage of satisfied personnel with their work in 4.04. Conclusions: economic compensation, health, and working conditions showed high levels of insatisfaction, coincident with Briseño who detected low salary and few possibilities of ascending, conditions that produce major insatisfaction among the nursing personnel.