RÉSUMÉ
OBJECTIVE:To reduce the disputes between pharmacists and patients and to provide references for the improvement of relationships between pharmacists and patients. METHODS: The characteristics of emergency dispensary work and the reasons that accountable for the disputes between pharmacists and patients in the emergency dispensary were analyzed, and aimed at which, some countermeasures were put forward. RESULTS & CONCLUSION: Pharmacists should change their thoughts and attach importance to the cultivation of their language arts so as to improve their capability of dealing with the disputes between pharmacists and patients.
RÉSUMÉ
OBJECTIVE:To discuss the approaches to improve the quality of Drug Information. METHODS: Based on personal experience and the analysis of running actuality of Drug Information, some rational proposals were put forward. RESULTS & CONCLUSIONS: Many hospitals have their own Drug Information published through paper or network, but their editorial quality has different level, which can be improved by standardizing the contents and form at characterized by high efficiency and practicality.