Percepción del usuario sobre la relación médico-paciente en un servicio público / Perception of user on the medical-patient relationship in a public service

Introducción: Se presenta un análisis sobre la relación que establece el médico con su paciente, en el servicio de salud pública más importante de la provincia de Chimborazo. Es posible evidenciar claramente el trato inadecuado del profesional al paciente, determinar si repercute de manera negativa sobre la salud de estos, y el efecto sobre la cobertura del profesional y por ende de la unidad de salud a la que se pertenece, son las interrogantes de investigación. Metodología: Es un estudio de campo, descriptivo, de corte transversal, con una muestra de 1200 personas que acuden al servicio de consulta externa en el Hospital General Docente de Riobamba. Esta presentación se deriva de un estudio con más de 2600 individuos involucrados en tres servicios de salud privados y públicos. Se trabaja sobre variables específicas como respeto, sensibilidad, capacidad profesional, explicación del procedimiento, consejería del médico, y conformidad de la atención por parte del paciente. Además, se recolectan datos generales del paciente y del médico como sexo, edad y número de consultas que determinan el tipo de relación entre el profesional y la población. Resultados: De manera general existe un alto grado de satisfacción de pacientes atendidos. No obstante, existe evidencia sobre la falta de comprensión del paciente, poca sensibilidad del profesional y la inadecuada explicación sobre procedimientos, lo cual lleva a una atención insuficiente. Conclusión: La relación médico paciente es un conjunto de actividades que van, desde contacto visual, empatía, respeto y conocimiento adecuado hasta la manera de agendar una nueva cita.

Introduction: An analysis is presented on the relationship established by the doctor with his patient, in the most important public health service in the province of Chimborazo. It is possible to clearly demonstrate the inadequate treatment of the professional to the patient, determine if it negatively affects their health, and the effect on the coverage of the professional and therefore of the health unit to which it belongs, are the questions of investigation. Methodology: This is a cross-sectional, descriptive field study with a sample of 1200 people who attend the outpatient service in the General Teaching Hospital of Riobamba. This presentation is derived from a study with more than 2,600 individuals involved in three private and public health services. We work on specific variables such as respect, sensitivity, professional capacity, explanation of the procedure, doctor's advice, and compliance of the patient's care. In addition, general data of the patient and the doctor are collected as sex, age and number of consultations that determine the type of relationship between the professional and the population. Results: In general there is a high degree of satisfaction of patients attended. However, there is evidence of lack of understanding of the patient, poor sensitivity of the professional and inadequate explanation of procedures, which leads to insufficient attention. Conclusion: The patient doctor relationship is a set of activities ranging from eye contact, empathy, respect and adequate knowledge to the way of scheduling a new appointment.

Medical Care Utilization During 1 Year Prior to Death in Suicides Motivated by Physical Illnesses / 예방의학회지

OBJECTIVES: Many epidemiological studies have suggested that a variety of medical illnesses are associated with suicide. Investigating the time-varying pattern of medical care utilization prior to death in suicides motivated by physical illnesses would be helpful for developing suicide prevention programs for patients with physical illnesses. METHODS: Suicides motivated by physical illnesses were identified by the investigator's note from the National Police Agency, which was linked to the data from the Health Insurance Review and Assessment. We investigated the time-varying patterns of medical care utilization during 1 year prior to suicide using repeated-measures data analysis after adjustment for age, gender, area of residence, and socioeconomic status. RESULTS: Among 1994 suicides for physical illness, 1893 (94.9%) suicides contacted any medical care services and 445 (22.3%) suicides contacted mental health care during 1 year prior to suicide. The number of medical care visits and individual medical expenditures increased as the date of suicide approached (p<0.001). The number of medical care visits for psychiatric disorders prior to suicide significantly increased only in 40- to 64-year-old men (p=0.002), women <40 years old (p=0.011) and women 40 to 64 years old (p=0.021) after adjustment for residence, socioeconomic status, and morbidity. CONCLUSIONS: Most of the suicides motivated by physical illnesses contacted medical care during 1 year prior to suicide, but many of them did not undergo psychiatric evaluation. This underscores the need for programs to provide psychosocial support to patients with physical illnesses.