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Objective To study and explore the influence of pharmacy service quality improvement on the relationship between doctors and patients .Methods Our hospital began to implement the improvement measures of quality in pharmaceutical service since January 2016,200 patients'families were randomly selected as the observation group by using cluster sampling method during 12 months of 2016.The other 200 cases'families in the 12 months of 2015 before the implementation of pharmacy services quality improvement measures were randomly selected as control group by using cluster sampling method .The waiting time to get the medicine , the incidence of pharmacy service satisfaction,error event,the quality of pharmaceutical service score ,complaint rate,incidence of medical disputes (this should be clear and concise ) of the two groups were compared by conducting a questionnaire survey .Results The waiting time to get the medicine of the observation group was (7.75 ±3.29) min,which was significantly shorter than (11.87 ±4.16)min of the control group (t=10.986,P<0.05).The satisfaction rates for pharmacy pharmacist envi-ronment,attitude,patients in the observation group were 97.50％,96.00％,94.50％,respectively,which were signifi-cantly higher than 84.50％,82.50％,82％in the control group (χ2 =26.635,18.996,15.068,all P<0.05).The pharmacy service quality score of the observation group was (89.65 ±14.52) points,which was significantly higher than (74.93 ±10.24)points of the control group (t=11.716,P<0.05).The pharmacy service error event rate of the observation group was significantly lower than that of the control group (χ2 =9.225,P<0.05),and the rate of complaints,the incidence rate of medical dispute cases in the observation group were significantly lower than those in the control group (χ2 =4.737,4.592,all P<0.05).Conclusion Application of pharmacy quality improvement measures is effective in shortening the waiting time and improving the quality of pharmaceutical care ,and it is helpful to improve the family members'evaluation to pharmacy environment , pharmacists'service attitude and their visits , thereby improving the relationship between doctors and patients and reducing the disputes between doctors and patients .
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The WeChat service provided at present in 14 hospitals directly under the Yunnan Health and Family Planning Commission was surveyed with suggestions proposed for providing active Wechat service in hospitals in order to alleviate the difficulty to see a doctor and the tense relationship between doctors and patients.
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Based on the worsening relationship between doctors and patients, the paper discusses the causes of the lack of medical ethics and aims to promote culture of traditional Chinese medicine and construct harmonious relationship between doctors and patients by the demands of charity ethics and excellent medical skills in Great Doctors, Great Faith by Shun Simiao.
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People′s misunderstandings about the radiological check in health examination: Equalize the price of the medical check equipment with the accuracy of the check .The health examinees′misunderstanding about the harm which X-Ray can cause , thinking that low dose chest CT only can do very little harm to human body .The health examination unit makes the rate of finding out early lung tumor a main basis of assessing a medical personnel ′s achievement , which caused medical staff go against epidemiological laws when diagnosing tiny nodules .Misun-derstandings about some biological features such as the scale or the growing speed of the nidus , and laying exces-sive importance on the check accuracy , which caused some examinees received excessive X -Ray, overdiagnosis and overtreatment .So, people must treat radiological check in health examination rationally and dialectically , in order to further realize the legitimation and rationalization of radiological check .
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Since the complain center of our hospital was founded in 2011, innovated the philosophy of “com-plain is gold”.It transformed mentality of the leaderships and employees to treat complaints fundamentally .Complain management was regarded as a strategic tool for the hospital to self -improve;Complain was regarded “the third eye”of recognizing the hospital management blind spots or service failure .At the same time, our hospital takes it as an im-portant means to construct the harmonious doctor -patient relationship sincerely .In the past three years , under the guidance of new ideas , our hospital has been innovating the complaint handling mechanism and improving work processes .And we have obtained better result in complaints management under the effort of all the staff .
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We made the third party medical disputes mediation organization dispose medical disputes more quickly and effectively by analyzing its theoretical knowledge,running mode,economic framework,administrative agency and personnel disposition,which provided institutional insurance for the establishment of harmonious relationship between doctors and patients in our country.
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Application of a number of philosophical ideas is instructive in eliminating the opposition on the doctors'right to inform and the patients right to being informed,building a harmonious relations between doctors and patients and correctly understanding and carrying out the informed consent.
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Legal relationship between doctors and patients is constructed by the three el-ements:the subject,the object and the contents.The subject is the medical side and patient side.The object is a medical act.The content of medical and legal relations is rights and obligations of both sides.
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Medical Picture Archiving & Communication System (PACS) and Radiology Information System (RIS) are the two embranchments of medical informatics developing most rapidly. The correlative legal issues of medical PACS and RIS should be paid attention to.
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Dental anxiety (DA) is the psychology obstacle of the dental patients in the dental treatment. Recently, dental anxiety becomes prevalent in the world and it greatly impacts physical health and the quality of life. The text discussed the relationship between doctors and patients in the treatment of DA
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In the medical activity, the relationship between doctors and patients is an eternal theme. Moral level of medical personnel plays a very important role in realizing harmonious relationship between doctors and patients. Medical moral, can realize its lofty value only through the practice of medical personnel.
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A harmonious relationship between doctors and patients is the base for all medical treatment activities.In recent years,a new change has been taken in the relationship between doctors and patients due to the following factors:(1) the raise of the patients' knowledge about their own right;(2) the negative effect of the market economy;(3) some unsuitable introduce of medium;and the judicial proof problems.Various cracks are occuming on this relationship and are deepening gradually.It is helpful for realiaing the harmonious relationship between doctors and patients.We have to appeal for our society to respect to the right of both doctors and patients,to urge both doctors and patients fulfilling their own duty,to set up equal and mutually beneficial relationship between doctors and patients,to waken our sincere and love,and to promote a legal justice,which will help to realize the harmonious development between doctors and patients.
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clinical trials of new drugs,organ transplants involving ethical issues were explored
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Building a harmonious relationship between doctors and patients must resolve disharmony.Above all,resolving disharmony must clear about the most important reason that results in disharmony is not to know that patients play the most important role in the doctors' curing process.So far doctors and patients must make a point of the most important role of patients.Doctors must leave no stone unturned to mobilize patients' go-aheadism.Patients must positively cooperate with doctors,exert the most important role to cure and return to health.
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At present,the relationship between hospitals and patients is becoming increasingly tense,which makes feasible approaches of benignization of the relationship worthy of probing into.The sample survey shows that a doctor or a nurse who is able to win patients'trust should treat patients equally,respect patients'personality,enhance mutual understanding,regard patients as their relatives,possess noble professional morality and foster a nice individual image.
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The patients are in a relatively disadvantaged position in the relationship between doctors and patients.In order to safeguard an equal and harmonious doctor-patient relationship,society and hospital administrators usually emphasize on doctors' responsibility in constructing the harmonious doctor-patient relationship,which is not a comprehensive consideration.This paper shows that the contradiction between the patients and doctors lies on the differences between them and the both have responsibilities.However,the evaluation from the media is not objective,and the awareness of the role of patients has enhanced,all of which lead to a distrust to the doctors and even a deterioration of their relationship.The author analyzes the reasons above from both theoretical and practical point of view and points out that the patients should bear certain responsibility for the doctor-patient relationship.Furthermore,the author puts forward several countermeasures to construct a harmonious relationship between doctors and patients,such as creating an objective direction of public opinion and social environment,propagandizing the knowledge about medical risk,raising the level of the awareness of moral responsibility.