[Enhancing organizational performance through intentional organizational forgetting: case study]

Recently, companies have acknowledged organizational forgetting as a tool for optimizing organizational performance. The purpose of this research was to investigate the relationships among intentional organizational forgetting, organizational learning, knowledge management capability and organizational performance. In this survey, data collection was done by means of a questionnaire. The population included managers, vice-chancellors and supervisors of public and private hospitals in Mashhad. The evaluation of the model was performed by applying confirmatory factor analysis and structural equation modeling. LIESREL software was employed for data analysis. The results showed that intentional organizational forgetting and organizational learning had significant impact on organizational performance through enhancing knowledge management. Factor analysis showed a significant relationship between indicators and factors [p< 0.001]. The results also revealed that organizational performance was mostly affected by the standard parameter, some indicators such as ignoring current knowledge, and replacing it with new knowledge from the very beginning using formal mechanisms for sharing experiences, applying appropriate processes to acquire new knowledge, and job satisfaction. Research findings suggest that managers should enhance the knowledge management capacity to improve their organizational performance which could be achieved when learning processes are accomplished through intentional organizational forgetting

[Identification of key capabilities for effective implementation of knowledge management in hospitals with structural equation modeling approach]

Knowledge management is a significant determinant for the survival of organizations. Identification of key success factors and an effective approach facilitate decision making on knowledge management. This study aimed at identifying factors and indexes for effective implementation of knowledge management in hospitals to investigate their relationships through a conceptual model and confirmatory factor analysis technique. This study was divided into two parts. The first part was exploratory which involved a literature review and an exchange of ideas with experts to identify indexes. The second part was a survey which included data collection through a questionnaire and the use of structural equation modeling for data analysis. The population consisted of managers, vice-chancellors and physicians at public and private hospitals in Tehran. The samples were selected randomly. LISREL software was used for data analysis. According to the results, four factors of process, structural-cultural, technological, and managerial capabilities were effective in knowledge management at the significant level of 0.01, and managerial capability had a mediating role. Furthermore, the presence of clear objectives at the beginning of a knowledge management project, available information technology infrastructure, employment of a special team for knowledge management implementation and participation, and the support from senior managers appeared to be the most effective factors. According to the results, all four factors influenced the effective implementation of knowledge management in hospitals and deserve proper attention. Previous studies showed disproportionate growth in technological factors whereas other factors were overlooked