RESUMO
Family physician plan is one of the most important methods of improving access and equitable utilization of the health services for public. Therefore, this study, investigated the rate of customer load before and after implementation of the family physician program. In this cross-sectional study, existing data have been described and analyzed. Data were collected and entered into excel spreadsheet. To evaluate trend of customer load during the study period and to compare customer load before and after implementation of family physician, linear and column chart were used respectively. Absence of error bar line overlap, was considered as significant criterion. Mean of customer load for physician, midwife, laboratory and pharmacy before and after implementation of family physician program were 0.3, 0.06, 0.2, 0.03 and 1.3, 0.4, 0.58 and 0.08, respectively. Findings showed that rate of customers reference load to family physician team were very impressive and remarkable. Maximum increase of customer load after implementation of family physician was attributable to midwifery services, physician visits, laboratory and pharmacy respectively. Therefore, it is expected that this increase of customer load create positive impact on health sector indicators. Thus, it is suggested to investigate the components of this program systematically