[Assessment the relationship between patient satisfaction and quality of hospital services based on SERVQUAL Model in the hospitals related to Islamic Azad University, Tehran Medical Sciences Branch in 2015]

Background: Services quality is a distinctive factor and the most powerful competitive weapon where most of servicing organizations have in their properties. Offering services improvement causes productivity, costs reduction and so increasing patients' satisfactory

Materials and methods: This correlation description study performed on 405 in-patients of 3 hospitals related to Islamic Azad University, Tehran Medical Branch, in 2015. They were chosen by available sampling. Information gathering was performed by a questionnaire, including 3 parts of demographic specifications, patients' satisfaction questions and services quality evaluation [SERVQUAL]

Results: there was significant relation between patients' satisfaction and hospital services quality on the basis of SERVQUAL model [p<0.001]. 72.8% of patients were completely satisfied by hospital services in these hospitals. The highest mean [ +/- standard deviation] score of total quality comprehension was 75.55 +/- 14.15. The highest mean score of quality services in comprehension section was for confidence and the lowest one was for tangible; and also the total quality was significant [p<0.0001]

Conclusion: Customer satisfaction is owed to services quality. Services quality analysis makes hospital management system to be able to assign financial resources for performance improvement in fields that are more effective on customer comprehension of services quality

[ knowledge of Islamic Azad University Tehran medical branch students to their educational major at the time of entrance to the university]

One of the most critical choices of students is to choose a university major. Lack of knowledge, towards the major causes a mismatch between the career prospects and their needs and expectations. Therefore, this study was conducted to determine the knowledge of Islamic Azad University, Tehran Medical Branch students to their educational major at the time of entrance to university. This descriptive study was conducted on 501 medical and non-medical fisherman students of Islamic Azad University, Tehran Medical Branch, whom were selected by relative stratified random sampling technique. Data gathering tool was a questionnaire which consisted of two sections, including demographic information and questions to measure students' knowledge. The mean and standard diversion of students' knowledge was 5.48 and 3.60, respectively. Students' knowledge was high in 30.3%, moderate in 40.5% and low in 29.1%. The study showed that the increase in educational levels directly correlate with the knowledge. This means that with an increase in educational levels, the knowledge increases. The highest rank of knowledge, based on the educational levels, was related to professional doctoral degree with mean rating of 342.17, and the least knowledge was related to the Bachelor's degree mean rate of 136.32. The findings indicated that most of students had moderate knowledge about their major at arrival to college. Therefore, it is suggested that the students have consultation about their major by schools, media, families, and… in order the students know more about their majors before entering university

Psychological disorders in patients with retinitis pigmentosa in Iran

To identify mental disorders and their prevalence in patients with retinitis pigmentosa [RP]. This descriptive study was carried out between January 2009 and January 2010 on 417 patients with RP, who were members of Iran RP Center. The necessary data were collected using questionnaires consisting two parts: The background characteristics and questions assessing the mental health and screening personality and psychosocial disorders, which were designed based on the Minnesota Multiphasic Personality Inventory. Data were analyzed using SPSS software with Chi-square test to assess the relationship between background characteristics and each mental disorder. Scores in the range of 30 and 70 were considered normal. Patients with RP suffered from eight mental disorders with the following prevalence: Obsessive compulsive disorder [39.3%], schizophrenia [38.1%], antisocial personality [37.6%], paranoia [36.7%], hypochondrias [35.3%], depression [31.2%], hysteria [26.9%], and hypomania [23.7%]. No one had all the eight mental disorders simultaneously. Statistical analysis showed no significant relationship between obsessive compulsive disorder, paranoia, depression, and hysteria and background characteristics. A significant association was found between schizophrenia and on-set of RP [P = 0.047]. Furthermore, a significant association was seen between hypochondrias and educational level [P = 0.026] as well as income [P = 0.037], and smoking [P = 0.009]. There was also a significant association between hypomania and marital status [P = 0.027]. The findings showed that RP might lead to various mental disorders, especially obsessive compulsive disorder