RESUMO
This descriptive study aimed to: 1. Determine patients' satisfaction with the services provided at the family medicine clinic at Jordan University Hospital. 2. Identify reasons why clients select the family medicine clinic as the place to receive health care at the hospital. 3. Evaluate the extent to which patients' characteristics including demography and reason for attending the clinic, affect their satisfaction with care. All patients visiting the family medicine clinic at Jordan University Hospital, at the time of the study, were asked to participate after gaining their verbal approval. The study sample consisted of 668 patients. A questionnaire- interview, developed by the researchers to measure the study variables, was administered to patients on an individual basis in the waiting room. The patients were interviewed at two points; before they see their doctor to collect demographic information and at the end of the visit to measure their satisfaction with the complete cycle of care they have just received at the clinic. The results of the study indicated a general satisfaction of the patients with the health care services rendered to them. The highest satisfaction was in relation to nursing services [M=4.56] followed by the clinic [M=4.40] and the least satisfaction was with their physicians [M=4.12]. In relation to the clinic environment and support services, the patients reflected the highest satisfaction with the receptionists' behavior [M=5.05] and time needed to bring their files from the record-keeping department [M=5.17]. The least satisfaction was in relation to the convenience of the waiting area and drugs dispense services. The results also showed that the reasons why clients select family medicine clinic were first because they do not need a previous appointment followed by the availability of good doctors. The study findings indicated significant relationship between patients' characteristics and their general satisfaction except for the reason for choosing the FMC