Quality of antenatal care at outpatient department of Mandalay General Hospital: time utilization and satisfaction among users

The study was a hospital-based cross-sectional survey using recording and interviewing techniques. Average waiting time (in minutes) before seeing registration clerk, nurses, laboratory staff and medical doctors, for all first visit and follow-up visit patients, were 10,5,8 and 31 respectively. Average time in contact (in minutes) with registration clerk, nurses, laboratory staff and medical doctors, for all patients, were 2,2,11 and 3 respectively. Among first visit patients, only 21 per cent were told of their body weights, 21 per cent were told of their blood pressures, 66 per cent were told of their urine examination results, and 64 per cent were told of their baby's clinical conditions. Similar figures for follow-up patients were, 29 per cent 26 per cent, 83 per cent and 80 per cent respectively at different service point. The types of service offered and the training and performance of the service providers can be concluded as from being adequate.

Effectiveness of health education methods displayed at the selected health centres, Yangon Division

A clinic-based cross-sectional survey was conducted at outpatient departments of Hlegu and kungyangone Township Hospitals to explore the existing situation of effectiveness of health education (HE) methods displayed at health centres. two types of study population were involved: clinic attendants and health care providers and face-to-face interviewing method was performed by using separate questionnaires. Clinic attenders who were 13 years old and above and who have been visiting more than once were considered to be involved. During the study period of 2 weeks each at respective health centre, 99 clinic attenders (74.7 per cent) patients and 25.3 per cent their companions) were observed. Only 32.3 per cent of total attenders were aware of and noticed HE posters displayed at health centres and read them. Only 26.3 per cent said that they had seen HE activities done at health centres during their presence. Regarding the HE activities performed at health centres, 19.2 per cent were satisfied with the works of health centres and staff, whereas, about 71 per cent had no idea due to their unawareness. apart from HE talk and poster display, other HE activities were rarely observed. Due to availability during the study period, 12 health care providers could respond to our questionnaire. Their mean service year at the study place was 2.2 years. All respondents were aware of the HE activities performing at their health centres. All of them were found to be satisfied with their own performance, and only 3 (25 per cent) satisfied with their health centre's job.