RESUMO
Introduction: Patient satisfaction is cornerstone parameter toevaluate the service of any hospital. This study was plannedto assess the level of satisfaction among patients attendingGeriatric outdoor clinic in a tertiary care government healthfacility.Material and Methods: A pilot cross‑sectional study wasconducted among 100 eligible geriatric patients attendinga government health care facility in Eastern Uttar PradeshIndia during December, 2018 and January 2019 usinga semi‑structured questionnaire covering factors likeinterpersonal manner of health service providers, accessibility,physical environment, and quality of medical care. Descriptivestatistics such as mean, standard deviation, percentiles, andpercentages were generated and Chi‑square. test was appliedto look for association between the level of satisfaction andother variables such as income, gender, education and age.Ethical approval was obtained from the Institutional EthicsCommittee.Results: Out of 100 patients, males were 60 and females were40 with average age of 62.24 + 9.25 years. Medium satisfactionlevel was found in 56% and low and high satisfaction was foundin 23% and 21% patients respectively. Quality, accessibilityand interpersonal played a major role in affecting averagesatisfaction score. It was also found that other two domainsof questionnaire such as availability of resources and physicalenvironment needs to be improved and emphasized more inorder to get high level of patient satisfaction.Conclusion: Although the overall satisfaction level of patientswas moderate to high still there is need to strengthen themanpower in outdoor clinic with better environment. Anotherfocus area is better referral services and a safe environmentso that the outdoor is in reach of elderly patients in order toimprove the quality of care provided.