RESUMO
To assess patient satisfaction with ophthalmologic services at Labbafinejad Medical Center. The present study was a cross-sectional study conducted during the summer of 2008. Patients with ophthalmic problems were selected by systematic random sampling according to the admission list. A trained investigator interviewed patients in the hospital or clinic. The data collection tool was based on a standard PSQ-18 questionnaire. Primary outcomes were measured as the level of satisfaction domains on a 5-point scale [1 = lowest satisfaction, 5 = greatest]. Of 539 patients [98% response rate] with mean age of 44.7 +/- 23 years age, 167 patients [31.2%] were completely satisfied, 215 [39.9%] were satisfied, 95 [17.5%] were partially satisfied, 29 [5.2%] were unsatisfied, and 33 [6.2%] were completely unsatisfied. The mean score and standard deviation of general satisfaction was 4.05 +/- 1.1. Mean score in different domains of satisfaction were as follows respectively, interpersonal manner [doctor-patient] 4.6 +/- 0.77, financial aspects 4.5 +/- 1.1, communication 4.3 +/- 0.96, time spent for patient 4.3 +/- 0.97, technical quality and professionalism 4.1 +/- 0.99, accessibility 3.8 +/- 1.1, and convenience 2.6 +/- 1.2. The patients were relatively highly satisfied with the ophthalmologic services overall; however, certain aspects such as accessibility and convenience should be improved
RESUMO
To assess the English language competence of Iranian ophthalmologists and their points of view regarding the need for and importance of holding ophthalmologic congresses in English. A descriptive-analytic, cross sectional study was conducted during the 17th Iranian Ophthalmology Congress, Tehran. Data collection was performed via a standard self administered questionnaire. Five-hundred question forms were distributed among ophthalmologists and answers were graded using an ordinal five-level score. The response rate of this study was 94.6%. The English competence of 200 [42.3%] of the responders was good or perfect. Overall, about 90% of the responders agreed on holding ophthalmologic congresses in English; 72 [15.2%] individuals proposed holding speeches in English at all sessions, 189 [40.0%] preferred holding the main hall speeches in English and 162 [34.2%] said that the best way is to have only foreign guests' speeches in English. Most ophthalmologists implied that holding ophthalmic congresses in English and inviting foreign lecturers is of great importance and the best form of performance is holding all lectures in the main hall in English. It seems that improving the English abilities of ophthalmologist together with holding English congresses and inviting foreign lecturers may help improve international communications and update their knowledge