RESUMO
Objectives: To study the level of satisfaction of in-patients and to find out the causes for dissatisfaction. Materials and Methods : Study area - Pinnamaneni Siddhartha General Hospital.Study population: In-patients admitted in the Medicine, Surgery, Obstetrics and Gynecology, Orthopedics wards. Sample size: 200. Study Design: A well designed cross-sectional study using pre tested structural pro forma. Duration of study: 2 Months. Survey method: The sample size is randomly selected. Respondent is the patient. Patient satisfaction was assessed in relation to doctors, nurses, housekeeping and billing. The satisfactory levels were divided into Very good, Good, Fair, Bad, and Very bad. Results: The satisfaction of in-patients expressed by majority was Good followed by Fair, Bad, Very good, and Very bad. The satisfaction expressed was more with nursing services followed by doctors and billing and least with housekeeping.