RESUMO
The clinical records of 1000 consecutive patients attending the Removable Prosthetics Unit, Specialist Dental Centre of the Ministry of Health were reviewed to analyse the demographic and clinical characteristics of theses patients, to assess the types of treatment requested and received, and to determine the utilisation rates by different population sub-groups. The non-Arab group does not make use of the facilities in proportion to its population. Males exceed females in utilisation. A high percentage of users are for full dentures or for replacement of a single tooth. The replacement rate of full dentures suggests over utilisation by dissatisfied patients. Treatment times compare favourably with that reported in England. Recommendations for improvements in services are made