RESUMO
The study was carried out to know the attitude and satisfaction level of patients who came to dental OPD of Bahria Dental College and Hospital for treatment. This was a descriptive cross-sectional study conducted from March 2013 to August 2013. The patients were asked to fill the proformas which contained 10 questions to assess the areas which needed to be rectified. 392 patients were included in the study from both sexes, 147 were males and 245 were females with the mean age of 32.20 years with standard deviation +/- 11.03. Association between both genders and various aspects of Dental OPD were analyzed using Chi-Square test, at 95% CI that is < 0.05. Males were less satisfied in three areas as compared to females; 10 out of 147 males felt that operator or staff showed apathy towards them [p-value 0.009], 13.6% males did not want to refer their nearest kith and kin to Bahria Dental College and Hospital as compared to females [p-value 0.000], 19.04% males experienced delay in treatment due to power or water cut down or lack of materials as compared to females [p-value 0.000]. Females faced difficulty in two areas; 2% females felt problem in payment at the cash counter [p-value 0.094], 32.65% females thought there should be more signboards to guide the patients in finding respective departments as compared to males [p-value 0.000]. This study showed that majority of patients were satisfied about the dental treatment and facilities provided at this hospital