RESUMO
At present， there are many difficulties in the diagnosis and treatment of acute vestibular syndrome （AVS）. For example， complex and difficult identification of the cause of disease， uneven diagnosis and treatment levels of clinical doctors， weak humanistic care awareness， lack of communication skills， intrinsic affinity and other reasons， which make it difficult for AVS patients in the process of diagnosis and treatment， and cannot receive timely and effective treatment， resulting in an exacerbation of doctor-patient conflicts. Therefore， it is recommended to explore new paths of AVS diagnosis and treatment work using the humanistic care concept， respect each other between doctors and patients， build a team of medical staff with the value orientation of “humanistic care”， and promote the organic unity of theory and practice of “humanistic care”， with a view to better promoting the implementation of AVS diagnosis and treatment work， helping more patients rebuild confidence， enhancing quality of life， and improving the doctor-patient relationship.