RESUMO
Introducción. Los indicadores económicos y las perspectivas comerciales han promovido al turismo de salud sin considerar las perspectivas de desarrollo, mejora e internacionalización del sistema de salud por los médicos-empresarios de Bucaramanga. Objetivo. Identificar las perspectivas médico-empresariales de las instituciones hospitalarias de Bucaramanga que promueven el turismo de salud y bienestar como segmento de desarrollo empresarial y crecimiento socioeconómico. Método. Interpretación deductiva de los textos seleccionados a partir de la técnica de contraste documental, presentando un estado general del turismo de salud hasta precisar la experiencia en turismo médico de Bucaramanga. Temas tratados. En las perspectivas sectoriales se identifican las principales tipologías turísticas asociadas con la salud; en las perspectivas médicas se reafirman las tendencias históricas de atención en salud en las zonas francas de Bucaramanga. Conclusiones. El turismo de salud y bienestar antes que un producto estratégico de clase mundial es una alternativa de desarrollo para los profesionales de la salud, internacionalización de sus centros hospitalarios, adopción de estándares y protocolos estrictos para atender pacientes extranjeros y, oferta de innovaciones o servicios para el mejoramiento del sistema de salud pública de Colombia. Cómo citar: Pérez-Pinzón LR. Emprendimiento médico y turismo de salud en Bucaramanga (Colombia). MedUNAB. 2020;23(2): 307-315. doi: 10.29375/01237047.3499
Introduction: Economic indicators and commercial perspectives have promoted health tourism without considering the local health care system's development, improvement and internationalization perspectives of Bucaramanga's doctor-entrepreneurs. Objective: To identify the medical-entrepreneurial perspectives of Bucaramanga's hospitals that promote well-being and health tourism as a business development and socioeconomic growth segment. Methodology: This is a deductive interpretation of the selected texts based on the documentary comparison technique, showing the general state of health tourism until Bucaramanga's medical tourism experience is specified. Topics Discussed: The main types of tourism associated with health are identified in sectorial perspectives. The historical health care trends in Bucaramanga's free trade zones are reaffirmed through medical perspectives. Conclusions: Well-being and health tourism, apart from being a world-class strategic product, it is an alternative for health care professionals' development, their hospitals' internationalization, adopting strict standards and protocols to attend foreign patients and offering innovations or services to improve Colombia's public health care system. Cómo citar: Pérez-Pinzón LR. Emprendimiento médico y turismo de salud en Bucaramanga (Colombia). MedUNAB. 2020;23(2): 307-315. doi: 10.29375/01237047.3499
Introdução. Os indicadores econômicos e as perspectivas comerciais promoveram o turismo de saúde sem considerar as perspectivas de desenvolvimento, melhoria e internacionalização do sistema de saúde pelos médicos-empresários de Bucaramanga. Objetivo. Identificar as perspectivas da medicina empresarial nas instituições hospitalares de Bucaramanga que promovem o turismo de saúde e bem-estar como um segmento de desenvolvimento empresarial e crescimento socioeconômico. Métodos. Interpretação dedutiva dos textos selecionados a partir da técnica de análise documental, apresentando um estado geral de turismo de saúde até explicitar a experiência em turismo de saúde de Bucaramanga. Tópicos discutidos. Nas perspectivas setoriais foram identificadas as principais tipologias turísticas associadas à saúde; nas perspectivas da medicina foram reafirmadas as tendências históricas de atenção em saúde nas áreas francas de Bucaramanga. Conclusão. O turismo de saúde e bem-estar, além de ser um produto estratégico de classe mundial, é uma alternativa de desenvolvimento para os profissionais de saúde, para a internacionalização de seus centros hospitalares, a adopção de padrões e protocolos rígidos de atendimento a pacientes estrangeiros e para a oferta de inovações ou serviços para o melhoramento do sistema de saúde pública da Colômbia. Cómo citar: Pérez-Pinzón LR. Emprendimiento médico y turismo de salud en Bucaramanga (Colombia). MedUNAB. 2020;23(2): 307-315. doi: 10.29375/01237047.3499
Assuntos
Turismo Médico , Setor Privado , ColômbiaRESUMO
BACKGROUND: This study aims at making a survey on health care service providers' cultural competence and making an appraisal of Chinese medical tourists on service quality, health care service providers' cultural competence, perceived value, and satisfaction. METHODS: The data was collected from August until November, 2014 and 150 health care service providers and 65 Chinese medical tourists from 12 medical institutions in Daegu were enrolled in analysis. RESULTS: The results showed that health care service provider's knowledge on Chinese culture was very low with 33.5% of correct answer. Health care service providers were found to get 3.82 point on a 5 point-scale in cultural perception, 3.53 points in cultural sensitivity, and 2.85 points in cultural skills. Chinese medical tourists were analyzed to give 4.08 points on a 5-point scale to satisfaction on health care service, followed by 4.01 points to health care service quality, 4.00 points to perceived value of health care service, and last 3.85 points to a health care service providers' cultural skills. However, there was a difference in points in cultural skills between health care service providers and Chinese medical tourists. Chinese medical tourists' satisfaction with health care service in Daegu was found to be comparatively high, but in relation to satisfaction with communication, it was found to be relatively low. CONCLUSION: Through this research, health care service providers' knowledge level of Chinese culture and cultural skills were low while they seemed to take a half-hearted attitude towards educational experience for building up cultural competence and foreign patient service response.