RESUMO
SUMMARY OBJECTIVE: This study aimed to characterize teleconsultations in neurology executed by Regula+Brasil project in Recife, a capital city in northeastern Brazil. METHODS: A descriptive study carried out by four private hospitals, in a partnership with the Ministry of Health in Brazil. Teleconsultation was performed preferably in the video modality. Conditions eligible for teleconsultation were headache, epilepsy, and cerebrovascular disorders. Period of analysis was May to September 2020. RESULTS: A total of 243 teleconsultations were analyzed, of which 76.95% was a first appointment. In 48.97% of cases, the teleconsultation represented the first opportunity for the patient to be consulted with the specialist. Among cases of first appointment, 20.16% were further referred to a face-to-face consultation and 21.81% could be redirected to primary health care. Headache disorders were the most predominant clinical conditions. CONCLUSIONS: The implementation and development of telemedicine by Regula+Brasil during the COVID-19 pandemic represented an opportunity to assess the value of having teleconsultations added along the line of care from primary care to a medical specialty, promoting the coordination of care across different levels of complexity of care in the health system and improving access to specialized care.
RESUMO
Desde julio 2018 se implementa el SRCR de consulta ambulatoria en IPRESS de DIRIS Lima-Norte utilizando el aplicativo REFCON; incluye cinco sub-procesos, tres de ellos ocurren en IPRESS de destino. Objetivo : Caracterizar las referencias emitidas en las IPRESS I-4 que tuvieron como IPRESS de destino a los hospitales de la DIRIS Lima Norte, y el tiempo de citas de las mismas. Material y métodos : Estudio cuantitativo observacional de tipo transversal, que incluyó las referencias emitidas en el periodo mayo-octubre 2019, por siete IPRESS I-4. Se analizaron las referencias por IPRESS, sexo, etapa de vida, especialidad y tiempos hasta la cita. Se estimó medidas de tendencia central y dispersión; y chi-cuadrado para el análisis bivariado, usando Stata v.16. Resultados : Hubo 19 951 referencias de siete IPRESS de origen. La población más referida fue de 30-59 años (39,22%) y mujeres (67,04%). Se excluyó del análisis de tiempos 2 714 referencias por información incompleta. El tiempo de aceptación en IPRESS de destino mostró gran variabilidad, solo 23,14% fueron aceptadas en menos de 24 horas. El subproceso de aceptación hasta la cita mostró que la mitad de pacientes demoraron entre 80-85 días en ser atendidos. Solo se reportaron 110 contrarreferencias; de ellas, 48 (43,6%) fueron a Juan Pablo II. Conclusiones : Se evidencia una incipiente implementación, ausencia de normatividad, irregular capacitación de personal y limitación de personal que se traduce en alto porcentaje de rechazos y retrasos en aprobación de referencias. Y tiempos mayores de 80 días desde el registro de la referencia hasta la cita, para el 50% de las mismas, desconociendo el porcentaje de citas atendidas.
SUMMARY Starting in July 2018 the ORCR was implemented in the IPRESS-DIRIS Lima Norte using the REFCON instrument that includes five processes, three of which occur in the IPRESS of destiny. Objective : To characterize the references of IPRESS I-4 whose destiny were DIRIS Lima Norte and time to appointment of the encounters. Methods : A cross- sectional study was carried-out from May to October 2019 including seven IPRESS I-4. References by age, sex and specialty were analyzed as well as time to appointment. Statistics for means and proportions were calculated using Stata v.16. Results : A total of 19,951 references from seven IPRESS were included in the analysis. The most common age group was 30-59 years (39.22%): women accounted for 67.04%. We excluded from the final analysis 2,714 references for not having information on time to appointment. Only 23.14% of referrals were accepted in less than 24 hours. Half of patients had to wait between 80-85 days to have an appointment. Only 110 counter-references were reported, 43.6% went to Juan Pablo II. Conclusions : We observed a clearly inefficient system with long delays in making appointments and high rate of referral rejections, these findings are the result of lack of regulation, lack of manpower and poor training of the existing personnel.