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Objetivo: El odontólogo debe desarrollar habilidades que le permitirán el éxito en su profesión. En la actualidad los estudiantes se centran en el desarrollo de habilidades técnicas dejando relegado el desarrollo de las habilidades blandas. El objetivo de esta revisión sistemática es describir cuáles son las habilidades blandas con mayor influencia en la práctica odontológica y su nivel del desarrollo dentro de la formación académica de los estudiantes de odontología. Materiales y métodos: La presente investigación corresponde a una revisión sistemática, de tipo descriptiva, de ámbito documental y retrospectiva de la literatura. En la sistematización de las fuentes documentales y la formula- ción de la pregunta de investigación se aplicó la estrategia PICO. Se emplearon los siguientes términos de búsqueda para el idioma español e inglés: habilidades blandas, comu- nicación, pensamiento, estudiantes de odontología. Se selec- cionaron artículos en inglés y español publicados entre los años 2000 y 2023. Resultados: Se incluyeron 26 artículos que evidencia- ban que las habilidades más importantes eran: habilidades comunicativas, pensamiento crítico, resolución de problemas, toma de decisiones y trabajo en equipo; y también identifi- caban que los estudiantes al inicio del grado académico pre- sentan niveles inferiores de desarrollo de dichas habilidades. Conclusiones: Los estudios permitieron identificar la influencia de las habilidades blandas en la práctica dental y el desarrollo de estas habilidades en el ámbito académico, las que han dado resultados favorables en el ejercicio de la pro- fesión (AU)
Aim: The dentist must develop skills that will enable him to succeed in his profession. Currently, students focus on the development of technical skills, leaving behind the devel- opment of soft skills. The aim of this systematic review is to describe which are the soft skills with the greatest influence on dental practice and their level of development within the academic training of dental students. Materials and methods: This research corresponds to a systematic, descriptive, documentary, and retrospec- tive review of the literature. The PICO strategy was applied in the systematization of the documentary sources and the formulation of the research question. The following search terms were used for the Spanish and English languages: soft skills, communication, thinking, dental students. Articles in English and Spanish published between 2000 and 2023 were selected. Results: 26 articles were included that showed that the most important skills were: communication skills, critical thinking, problem solving, decision making and teamwork; and they also identified that students at the beginning of the academic degree present lower levels of development of these skills. Conclusions: The studies made it possible to identify the influence of soft skills in dental practice and the development of these skills in the academic field, which have given favora- ble results in the practice of the profession (AU))
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Humanos , Masculino , Feminino , Pensamento , Comunicação , Aptidão , Resolução de Problemas , Bases de Dados Bibliográficas , Tomada de Decisões , Inteligência EmocionalRESUMO
Resumen: Hasta 80% de los errores médicos se deben a fallas en factores humanos (mala comunicación, monitoreo inadecuado, fallas de verificación, etc.), por lo que el entrenamiento de los anestesiólogos exige el desarrollo de habilidades no técnicas en anestesiología. Las habilidades no técnicas son las habilidades cognitivas, sociales y personales que complementan las habilidades técnicas, y que contribuyen al desempeño seguro y eficiente de la tarea. En 2004 la Universidad de Aberdeen fue la primera en plantear un modelo para la definición y evaluación de estas habilidades en el ámbito médico. El modelo práctico consta de 15 elementos incluidos en cuatro categorías: manejo de la tarea, trabajo en equipo, conciencia de la situación y toma de decisiones. La herramienta es utilizada por anestesiólogos graduados para evaluar a quienes están en entrenamiento en el quirófano o mediante simulación clínica. La validez de este sistema, así como su importancia en la seguridad del paciente, ha sido demostrada por diferentes estudios.
Abstract: Close to 80% of medical errors are due to human factors (poor communication, inadequate monitoring, failure to check, etc.), which is why training for anaesthetists requires developing essential soft skills for Anaesthesiology. Soft skills are defined as specific cognitive, socio-emotional and interpersonal abilities complementing core skills which contribute to the safe and efficient carrying out of a job-specific task. In 2004, the University of Aberdeen established a first model for defining and evaluating these soft skills. The model consists of 15 elements across four categories: task management, team working, situational awareness and decision-making. The model is a tool employed by postgraduate anaesthesiologists to assess trainees in the operating theatre or through clinical simulation. The validity of this system, as well as its importance for patient safety have been demonstrated in a range of studies.
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Muitos trabalhadores migraram para o teletrabalho durante a pandemia de COVID-19. A realização das tarefas integralmente em casa trouxe desafios, principalmente àqueles que não possuíam experiência anterior com a modalidade, como a conciliação trabalho-família e o uso de tecnologias digitais. Este estudo relata o desenvolvimento e as evidências de validade psicométrica da Escala de Habilidades para o Teletrabalho em Casa (EHTC). A pesquisa foi aplicada a 7.608 servidores de diferentes órgãos públicos brasileiros. Realizaram-se análises estatísticas descritivas, fatoriais exploratórias e confirmatórias e de confiabilidade. O instrumento possui uma estrutura empírica bifatorial que avalia habilidades para o balanceamento entre trabalho e outras atividades (soft skills) e para utilização de recursos digitais nas interações de trabalho (hard skills). A EHTC pode ser usada para identificar a adaptação e o preparo para o teletrabalho em casa e investigar associações entre essas habilidades e outros indicadores.
Many workers migrated to teleworking during the COVID-19 pandemic. Performing work tasks entirely at home brought challenges, especially for those who had no previous experience with the modality, such as work-family conciliation and the use of digital technologies. This study reports the development and evidence of psychometric validity of the Skills for Working from Home scale (SWHS). The survey was applied to 7,608 government employees from Brazilian public agencies. Descriptive statistical analyses, and exploratory, confirmatory, and reliability factor analyses were performed. The instrument has a bifactorial empirical structure that assesses skills for balancing work and other activities (soft skills) and skills for using digital communication resources in work interactions (hard skills). The SWHS can be used to identify the adaptation and preparation for working from home, as well as to investigate possible associations between these skills and other indicators.
Muchos trabajadores migraron para el teletrabajo durante la pandemia de COVID-19. Realizar las tareas íntegralmente en casa trajo desafíos, especialmente para quienes no tenían experiencia previa con la modalidad, como la conciliación trabajo-familia y el uso de tecnologías digitales. Este estudio reporta el desarrollo y las evidencias de validad psicométrica de la Escala de Habilidades para el Teletrabajo en Casa (EHTC). La investigación se aplicó a 7.608 funcionarios de organos públicos brasileños. Se realizaron análisis estadísticos descriptivos, factoriales exploratorios, confirmatorios y de confiabilidad. El instrumento posee una estructura empírica bifactorial que evalúa habilidades para equilibrar el trabajo y otras actividades (soft skills) y para el uso de recursos digitales en las interacciones laborales (hard skills). La EHTC puede ser utilizada para identificar la adaptación y preparación para el teletrabajo en casa e investigar posibles asociaciones entre estas habilidades y otros indicadores.
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@#Introduction: In the present scenario there are many qualified nursing human resources with flawless emotional personality but with errors in job accomplishment, lack of accuracy and delays in working completion, low working motivation, as well as careless and insincere working. The qualified nursing human resources must consist of nurses with a passion for work and with creativity. They must be proactive, with great deal of warmth and smiles. Based on the required nursing competences, it is found that the on-duty nurses should acquire several vital proficiencies such as leadership qualities, proper working procedures, interpersonal/soft skills, and environmental control. Soft skills may be developed and improved through various ways like trainings, modification of the environment, and with appropriate nursing education. Methods: The research population consists of 18 master's degree nursing students of a hospital divided into a control and experimental group (total sampling), and 47 on-duty nurses who are collected through a random sampling technique. Results: The results of the present study show that the implementation of transformational leadership model is effective to improve nurses' soft skills in terms of self-assurance, communication, compliance, teamwork, precision, discipline and problem solving. There were also noteworthy changes after the model implementations based on 1st month and 2nd month and then on those at 1st month and 3rd month. Conclusion: The Soft Skills-Based Transformational leadership model is highly applicable in nursing care units of all hospitals to meet the challenges of the world in improving human resources by means of improvement of performance. With respect to soft skills and intrapersonal skills as well as the frequently neglected nurses' daily activities and portfolio worksheets are highly effective in dealing with the model applications.
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Purpose: Effective communication lies at the heart of a patient--doctor relationship. Communication skills (CS) teaching and assessment is not a part of the postgraduate (PG) curriculum. Lack of effective CS in current PG students' results in patient distrust and dissatisfaction, conflicts, and compromised healthcare. The regulatory authorities of medical education have recognized the need to inculcate soft skills among medical graduates, one of which is CS. The purpose of this study was to assess the need for teaching CS to ophthalmology PG students and develop and introduce a module for the same. Methods: In this prospective, interventional study done at the ophthalmology department of a tertiary hospital, a validated 8 day CS workshop was conducted for 60 PG students through interactive lectures, observations, video sessions, and role plays. Feedbacks were obtained through narratives, validated Google survey, reflections and verbal method and analyzed. Results: In the needs assessment done on 27 departmental faculties, 20 faculties found poor communication to be a major reason for patient complaints. All faculties agreed that CS should be taught to medical students. Statistically significant improvement in CS awareness was noted among students after the workshop. Lack of CS training, work burden, and language were identified as main barriers to effective communication. All the students were satisfied with the workshop and wanted it to be conducted regularly. Conclusion: This study establishes that CS training is essential to improve patient satisfaction and patient-doctor relationships. Barriers to effective CS could be identified, for which possible solutions could be found.
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Objective To explore the application effect of the experiential learning in the soft skills training of nursing students. Methods Using convenient sampling method to select one grade nursing students form a school in Guangzhou as the research objects, two classes were divided into the control group and the experimental group. The experimental group was trained by experiential learning, and the control group was trained by traditional teaching methods. After the training, the differences of nursing soft skills between the two groups were compared to evaluate the effectiveness and feasibility of experiential learning in improving nursing soft skills. Results After training, the total score of nursing soft skills in the experimental group was 156.94 ± 13.97 and the control group was 150.61 ± 12.58, the difference was statistically significant (t=-2.039,P<0.05). Nearly 91.4%(32/35) of nursing students were satisfied or very satisfied with the training methods of experiential learning and nursing students thought that ability or cognitive were promoted and the top three were: interpersonal communication ability, cognition of nursing soft skills, and nursing service etiquette. Nearly 82.9% (29/35) of nursing students expressed that they were willing to receive nursing soft skills training in experiential learning. Conclusions Experiential learning can effectively improve nursing soft skills of nursing students and it is suitable for promotion and application in nursing teaching.
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Objective To explore the nursing soft skills constitute elements of higher vocational nursing students and give some suggestions for their education. Methods A qualitative study was used. In-depth individual interviews were conducted with 15 participants including higher vocational nursing educators, nursing managers and clinical nursing teachers. The results were finally coded, described, classified and analyzed. Results The nursing soft skills of higher vocational nursing students are composed of three main dimensions comprising personal attributes, interpersonal skills and conceptual/thinking skills, among which personal attributes include personality and self-management; interpersonal skills include interpersonal communication and teamwork skills; conceptual/thinking skills include problem-solving and critical-thinking skills. Conclusions Personal attributes are the decisive elements for higher vocational nursing students' competencies. Interpersonal skills are the core competency for nursing works. Conceptual/thinking skills ensure higher vocational nursing students to acquire sustained development. A systematic nursing soft skills training model should be constructed.
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Objective To investigate and analyse the current situation and the factors impacting nursing soft skills in order to provide targeted advice to improve students′ nursing soft skills .Methods Totally 1 000 student nurses were investigated by the nursing soft skills scale and the self‐designed questionnaire .Results First ,there was no differences between the nursing soft skill of students and the national new nurses(P> 0 .05) .But the students′ organizational management and cognitive skills were lower than that of national new nurses(P< 0 .05) .Second ,class leader ,familiarity and fancy for nursing science were the main factors impac‐ting nursing soft skills(P< 0 .05) .Third ,the students′ organizational management and cognitive skills had an increasing trend fol‐lowing the extent of familiarity and fancy for nursing science(P< 0 .05) .Conclusion Education management institution and nursing schools should try to make some reform mearsure to improve students′ nursing soft skills .
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El trabajo del enfermero se centra en el cuidado del paciente, para lo cual se requiere el dominio de habilidades o competencias específicas. Habitualmente estas habilidades se separan en duras y blandas, relacionándose las primeras al dominio del conocimiento profesional. Por su parte, las habilidades o competencias blandas son aquellas capacidades, disposiciones o destrezas necesarias para el desarrollo de una tarea de manera efectiva, y que marcan la diferencia en el otro cuando se usa un tono agradable o produce una grata experiencia. Las competencias blandas influyen en gran medida en el desempeño del enfermero en el campo laboral, y en el grado de éxito de esta labor. En este artículo se revisan trabajos científicos que tienen como finalidad el análisis de la satisfacción del usuario de servicios de salud o su evaluación de la calidad de la atención recibida. En todos estos trabajos, la labor de los enfermeros es señalada por los usuarios como un factor indispensable para calificar el nivel de satisfacción. Además, los atributos que caracterizan la labor de los enfermeros y que influyen en esta calificación no sehayan asociados principalmente a competencias técnicas de los enfermeros, sino que más bien a competencias blandas, entre ellas, la comunicación, la confianza, la escucha activa, la cordialidad, la amabilidad y el trato tierno acompañado de una sonrisa. De esta revisión surge la calidez como la competencia más relevante que trasciende a las otras mencionadas, siendo el atributo diferenciador de la atención prestada desde la perspectiva del usuario.
The nurse´s work focuses on patient care, which requires the mastery of specifi c skills or competences. Usually, these skills are separated into hard and soft ones, relating the fi rst to the domain of professional knowledge. The soft skills are those capacities, dispositions or skills required for the development of a task effectively and make a difference to the other when using a pleasant tone or produces a grateful experience1. The soft skills strongly affect the expert performance of the nurse in the workplace and the degree of success of this work. In this article we review scientifi c studies that are aimed at analyzing user satisfaction in health services and his/ her evaluation of the quality of care received. In all these studies, the work of nurses is marked by users as an indispensable factor to be considered for rating the level of quality or satisfaction. In addition, the attributes that characterize the nurse´s work and infl uence this rating are not primarily associated with nurses technical skills, but rather with soft skills, including communication, trust, active listening, cordiality, kindness and gentle treatment accompanied by a smile. This review shows that warmth is the most important soft skill that transcends the others mentioned, being the key differentiating attribute of care from the users perspective.
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Humanos , Cuidados de Enfermagem , Qualidade da Assistência à Saúde , Competência Profissional , Relações Enfermeiro-Paciente , Competência Clínica , Satisfação do PacienteRESUMO
Objective To develop national norms of nursing soft skills, and provide a basis for the evaluation of the nursing soft skills for new nurses.Methods With the stratified cluster sampling, 2816 new nurses were choosed from across China, and nursing soft skills evaluation scale was used to investigate.The general descriptive statistics, reliability analysis and confirmatory factor analysis of sample data were done.Results Developed the total national norms of nursing soft skills for new nurses ( the total soft skills was 150.31 ± 15.47,interpersonal skills was 28.28 ± 3.75, organizational management was 33.74 ± 4.10, self-management was 37.50 ±4.58 ,career sentiment was 28.10 ±3.52 ,cognitive kills was 22.70 ±3.11 ) and established a T-rough and percentiles-rough score conversion tables.The level of nursing soft skills of new nurses was divided into five levels: T-score ＜ 30 was poor for the soft skill, T-score at the 30 to 39 for the somewhat less, T-score at the 40 to 59 for the general level, T-score at 60 to 69 for good,T-score ≥ 70 for the best.Conclusion These norms can be used as evaluating standards of nursing soft skills for new nurses.
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Objective To deeply study the soft skills that pediatric nurses should have. Methods 8 pediatric registered nurses were interviewed, the whole interviewing process was fully noted, then the data were analyzed acconting to Colaizzi methods. Results Soft skills that pediatric nurses should have included: affinity, empathy, caring about others, sympathy, communication skills, spirit of contribution, a bridge for com-munication between patients and doctors, resolving conflicts skills, cooperation, seE-regulation, stress manage-ment, emotion management and working achievements. Conclusions Soft skills are very important to pedi-atric nurses, so we need progress it gradually.
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Objective:To investigate the situation of nursing soft skills of nurses in Chongqing,to provide evidence for improving nursing quality.Methods:Totally 725 nurses(including nurses from 8 hospitals in Chongqing and 30 on the training class of ICU specializing nurse in Children's Hospital)were investigated by the self-designed scale.Results:(1) There were differences(P