Percepción de la señalización y orientación espacial de los usuarios de tres complejos hospitalarios de Santiago, Chile / A survey about client orientation and wayfinding in Chilean hospitals

Background: Sense of orientation in hospitals can be tricky considering the large extension of buildings and the inadequate signage. Aim: To report some of the findings of a larger research project on wayfinding and patient navigation in Chilean hospitals. Material and Methods: Five hundred nine hospital users waiting for attention in three hospitals were contacted and asked to answer a survey that lasted 10 minutes, about wayfinding and sense of orientation within the hospital. Results: Users declared to have a good opinion of existing signage in the three hospitals analyzed as well as their architectural organization in terms of their capacity to orient people. However, the vast majority of users asked for directions to navigate within the hospital to staff and medical personnel. Conclusions: Patient navigation problems are imposing a great “hidden” cost to hospitals management due to missed appointments.

Normas de identificación y señalización de los establecimientos de salud del Ministerio de Salud / Guidelines of signs and identification of the health facilities of the Ministry of health

Contiene: Presentación; Base legal; Objetivos; Señalización; Identificación de los establecimientos; Anexos

Normas de identificación y señalización de los establecimientos de salud del Ministerio de Salud / Norms of identification and signaling of the establishments of health of the Ministry of Health

El presente documento normativo proporciona un nuevo estilo de comunicación directa mediante la imagen visual que identifica al establecimiento y orienta sobre el tipo de servicios que brinda el establecimiento de salud. Contiene: presentación, base legal, objetivos, señalización, identificación de los establecimientos, anexos