Calidad percibida del servicio y cultura de seguridad en salud en el personal médico del Hospital II EsSalud Vitarte. Lima, 2017 / Perceived service quality and culture of health safety in the medical staff of the Hospital II EsSalud Vitarte. Lima, 2017
Horiz. méd. (Impresa)
;
18(3): 48-56, 2018. ilus, tab
Article
in Spanish
|
LILACS-Express
| LILACS
| ID: biblio-1012244
RESUMEN
Objetivo:
Determinar la relación entre calidad percibida del servicio y la cultura de seguridad en salud en el personal médico del Hospital nivel II en el distrito de Vitarte de la ciudad de Lima. Materiales ymétodos:
Estudio cuantitativo, descriptivo, transversal, correlacional prospectivo, no experimental. Se entrevistó a 124 médicos del Hospital II EsSalud Vitarte de la ciudad de Lima entre los meses de marzo y abril del año 2017. El análisis descriptivo se realizó mediante distribución de frecuencias. Para el análisis bivariado se usó el coeficiente tau (τ) de Kendall, y se consideró p<0.01 para diferencias significativas.Resultados:
Se encontró una relación positiva entre la calidad percibida y la cultura de seguridad en salud en los médicos.Conclusiones:
La calidad del servicio se relaciona significativamente con la cultura de seguridad en salud en el personal médico del Hospital II EsSalud Vitarte. Lima 2017.ABSTRACT
Objective:
To determine the relationship between perceived service quality and culture of health safety in the medical staff of a level II hospital in the district of Vitarte, city of Lima. Materials andmethods:
A quantitative, descriptive, cross-sectional, correlational, prospective and non-experimental study was carried out in 124 physicians of the Hospital II EsSalud Vitarte in the city of Lima, who were interviewed between March and April 2017. The descriptive analysis was performed by means of a frequency distribution. For the bivariate analysis, the Kendall's tau (τ) coefficient was used, and p < 0.01 was considered for significant differences.Results:
A positive relationship was found between perceived service quality and culture of health safety among the physicians.Conclusions:
The perceived service quality is significantly related to the culture of health safety in the medical staff of the Hospital II EsSalud Vitarte, Lima, 2017.
Full text:
Available
Index:
LILACS (Americas)
Language:
Spanish
Journal:
Horiz. méd. (Impresa)
Journal subject:
Medicine
/
Public Health
Year:
2018
Type:
Article
Affiliation country:
Peru
Institution/Affiliation country:
Hospital II EsSalud Vitarte/PE
/
Universidad de San Martin de Porres/PE
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