Improving Dental Service Utilization Rate Using a Proactive Telephone-Based Scheduling Strategy in Primary Healthcare
Pesqui. bras. odontopediatria clín. integr
;
20: e5043, 2020. tab, graf
Article
in English
| LILACS, BBO
| ID: biblio-1056895
ABSTRACT
Abstract Objective:
To determine the effect of a proactive telephone-based scheduling strategy to improve dental service utilization rate in primary healthcare. Material andMethods:
A retrospective study was carried out based on the dental appointments' records of a primary healthcare center before-strategy and after-strategy periods. The variables studied for both periods were the number of dental appointments requested, dental appointments undergone, no-shows, and available quotas. Data collection was performed by two researchers between May and June 2018. Descriptive statistics were used to calculate the absolute and relative frequencies.Results:
A total of 10,193 records of dental appointments were registered within the two periods. After-strategy period, dental appointments undergone increased by 16,7%, no-shows decreased by 3%, and available quotas decreased by 21.3%.Conclusion:
A proactive telephone-based scheduling strategy increased the dental service utilization rate in primary healthcare.
Full text:
Available
Index:
LILACS (Americas)
Main subject:
Appointments and Schedules
/
Primary Health Care
/
Public Health Dentistry
/
Dental Health Services
Type of study:
Observational study
/
Risk factors
Country/Region as subject:
South America
/
Chile
Language:
English
Journal:
Pesqui. bras. odontopediatria clín. integr
Journal subject:
Dentistry
Year:
2020
Type:
Article
Affiliation country:
Chile
Institution/Affiliation country:
Universidad de Concepción/CL
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