Quality of nursing care of surgical patients at the regional hospital of Ngaoundere

ABSTRACT

Introduction. One way of assessing the quality of healthcare is to study the satisfaction of patients about the care which is provided by nursing personnel of surgical units. The aim of the study was to assess the healthcare quality provided to patients, and how satisfied they are with focus on the sociodemographic factors that can affect the patients' nursing at the Regional Hospital of Ngaoundere. Patients and methods. This was a cross sectional transversal prospective study that was carried in n the surgery unit of the Regional Hospital of Ngaoundéré from September to December 2015. Our tools were a questionnaire and observational audit. Our study variables were the knowledge and attitudes of patients in relation to aesthesia and surgery, and the level of satisfaction in all its dimensions during the various stages of the perioperative interventions. Results. Within three (03) months, we have got and handled a sample if sixty (60) patients, using a questionnaire that enabled us to record 3.75 for the total amount of satisfaction and 75% for the total rate. The technical competences were the highest proportion with a total rate of 91.8%, 92.6% for the esteem (respect) and 84.4% for the staff characteristics. But supporting was less, with 47.5%. Conclusion. Our results emphasize some factors that should be improved to provide a better nursing quality care plan to patients during surgical operations