[Managemental Prioritization of the factors related to patient's satisfaction in hospitals of Rafsanjan]

ABSTRACT

Nowadays, health and primary health care services are of great importance in all countries regardless of their size and wealth. So health authorities have been trying their best to provide higher and more qualified health care services to ensure that they meet the commitments of the patients to their utmost satisfaction. At the present time, the efficiency of health organizations is assessed using therapeutic indices and the rate of patient's satisfaction. In the modem competitive world, raising the quality of health care is one of the major factors in gaining patients' satisfaction and is a top managerial priority. Therefore, recognizing and understanding factors, affecting patient's wellbeing can guarantee public health and make sure that every patient received the best possible primary and secondary health care. The aim of this study was to find the possible relationship between the patients' satisfaction and the quality and quantity of health care services and to prioritize them. 108 patients admitted to all general wards in Rafsanjans hospitals were included in this research. The patients were questioned using a packed questionnaire and the data were then analyzed with use or relevant statistical methods [abundance tables, graph and percent, X2, Espierman and Kendal, kroskal valis, Manvitini test]. Our findings revealed that there was a direct relationship between the rate of patient's satisfaction and the quality of a health care given to them; I.e. Patients received better service and felt more valued, they found more satisfaction. Also in responding to service recovery, the fastest response to their complains with the shorter waiting list resulted in more satisfaction. Based on these findings, we suggest that health authorities should try their best to find the best ways in providing better care for patients in order to gain their maximum satisfaction based on the existed resources