Views of users towards the quality of hospital information system in training hospitals

ABSTRACT

Users of hospital information system [HIS] use these systems during working day and know its problems better than others know. Studying their views is very important and can be especially effective in the development of the information system. The aim of this study was to investigate the users' view towards the quality of hospital information system in the training hospitals in Mashhad University of medical sciences. The current study was an applied research in Training Hospitals of Mashhad [East of Iran], which was conducted with descriptive cross-sectional method. A four-section questionnaire was designed for data collection consisting of characteristics of information quality, reasons of low quality of information, accessibility of information and decision support. Validity and reliability were tested and SPSS was used for data analysis. 62.8% of users explained that one of reasons of low quality information was a problem related to obtaining information. 47.7% of them were unsatisfied with hospital information system ability for decision-making support. In general, 53.2% of users were slightly satisfied with the overall quality information of the system. There are some problems concerning information quality of HIS in Mashhad training hospitals. These problems include inappropriate information quality of the system and incompatibility with user needs which leads to decreased satisfaction of users towards the system