[Workplace behaviors and its correlation with demographic characteristics: perspective of nurses in teaching hospitals in Gorgan]

ABSTRACT

Incivility behavior and violence have long-term complication on individual performance. These behaviors cause complex issues at workplace in the nursing profession and lead to embarrassment and threats of nurses and patients health and endanger the climate. The aim of this study was to determine workplace behaviors and its correlation with demographic characteristics, perspective of nurses in teaching hospitals in Gorgan. In this descriptive - correlational study, 232 nurses who employed at two hospitals in Gorgan were participated. Data collected by "Nursing Incivility Scale", "[NIS]". Validity of this scale was approved with face validity and reliability through test-retest [Cronbach's alpha=0.86]. Data were analyzed using ANOVA and linear regression models with SPSS/16. The total score of incivility from the perspective of nurses was 3.89 of 5.00 likert. The most incivility behavior score was reported with physician interacting and the lowest was observed in the interaction of nurses with a supervisor. There was a significant correlation between age and type of employment with incivility behaviors [[P=0.04] and [P=0.02] respectively. Similarly, the correlation between working in type of hospital ward and incivility behaviors was significant [P=0.02]. The highest score of incivility behavior reported in the emergency ward was 4.43 from 5 and the lowest in genecology ward was 2.71 from 5. Incivility behaviors among nurses can affect the quality of services provided by them. Therefore, considering factors that lead to incivility in nursing workplace is necessary