[ moderating role of work skills in Relationship between job stress, feeling energy and emotional exhaustion with deviant and organizational citizenship behaviors and creativity]

ABSTRACT

Work skills are among variables which promote the coping abilities of individuals with high job demands at workplaces. This research was administered with the aim of studying the moderating role of work skills in connection between job stress, feeling of energy and emotional exhaustion with deviant behaviors, organizational citizenship behaviors and creativity. Research population were included the employees of two industrial companies, among them, 275 persons were selected via stratified sampling. Research instruments consisted of job stress questionnaire, deviant behaviors questionnaire, organizational citizenship behaviors questionnaire, creativity questionnaire, feeling of energy questionnaire, and researcher made questionnaire of work skills. Data were analyzed using Pearson's correlation coefficient and hierarchical regression analysis. Results showed that 1. There are negative significant relationships between work skills with job stress, emotional exhaustion and deviant behaviors [p<0.01], but there are positive significant relationships between work skills with feeling of energy, creativity and organizational citizenship behaviors. 2. The results of hierarchical regression analysis revealed that work skills have been moderated the relationship between emotional exhaustion with deviant and organizational citizenship behaviors. Findings of this research showed that when work skills are low; emotional exhaustion increases deviant behaviors, but decreases organizational citizenship behaviors. Also in high job skills, emotional exhaustion increases organizational citizenship behaviors.