Patient satisfaction with health services at medical ward in Al-Kindy teaching hospital

ABSTRACT

Patient satisfaction is generally considered as extend to which the patient feel that their needs and expectations are being met by services provided. Satisfied patient are more likely to maintain consistent relationship with their care provider leading to improved compliance and better health outcomes. To evaluate the patient satisfaction to hospital services and identify factors that influences this satisfaction. Cross sectional study of 60 patients who were interviewed using a questionnaire that includes information under six main heading; 1] Patient general information; 2] Satisfaction about physician; 3] Satisfaction about nurses; 4] Satisfaction about pharmacy; 5] Satisfaction about laboratory services ;6] Satisfaction about ventilation and cleanliness. More than half of satisfied patients were among those of >/= 50 years old, female, and the majority of satisfied patients were among un-employed and those with single reason for admission. Statistical analysis showed a significant association between the reason for admission and patients satisfaction. The satisfaction of elderly was high and more in female, un- employed and less with those who admitted for more than one reason