[Perceived social support among hospital personnel and its influential factors: a case study]

ABSTRACT

Increasing productivity in an organization requires providing various conditions; important of all is human factor. Social support is known as a psychological factor in workplace that effect on productivity of human factor. The purpose of this study is to determine the rate of perceived social support among hospital personnel. In order to do this research 120 of employees of a selected hospital in Isfahan were surveyed using a self-report questionnaire. A convenience sampling method was used to select the samples. The questionnaire measured demographic information of employees and their perceived social support by coworkers and managers. The questionnaire was validated using the experts' judgment. A Chi-Square test was used to test the relationship between the demographic information and the perceived social support. The findings indicated that the employees' perceived social support by coworkers [with the mean of 3.34 +/- 0/48 on scale of 1-5] was higher than the perceived social support by managers [with mean of 3.19 +/- 0.4]. The Chi -Square test also showed a significant relationship between perceived social support and age and work experience of the employees [p<0.01]. The employees perceived social support by managers is not at the ideal level in the investigated hospital and for increasing the productivity level in this organization it is necessary that managers to take new policies under consideration. Meanwhile establishing a stronger relationship with employees can potentially increase the employees' efficiency