Evaluating the client satisfaction from family physician program [FPP] in health centers

ABSTRACT

Today, satisfaction is a concept that has an important role in health services. If it is evaluated properly, it can be very helpful to improve and enhance the activities. This study has been done in rural areas of Tehran to evaluate the client satisfaction from family physician program [FPP] in health centers. This is a cross-sectional and descriptive-analytic study. Sampling was randomly and systematically done and data was gathered by a questionnaire and face to face interview. Data was analyzed by inferential statistics. Satisfaction of 172 clients [70%] was evaluated in good range and there was no significant relationship between sex and the level of satisfaction. But between age and satisfaction was a significant relationship. [p=0.007 and R=-K].197] Between the level of education and satisfaction, there was a reverse non-significant relationship. [p=0.332 and R=-.062] The client satisfaction level varied among different districts. There was no significant relationship between level of satisfaction, location and type of assurance. In general, the level of client satisfaction was good. It seems that health centers should preserve the present situation and promote services by new client demands