Designing indicators hierarchy tree by using analytical hierarchy process in obstetrics and gynecology wards - Rasool Hospital, 2008

ABSTRACT

Each organization urgently needs a system evaluation for perception of desirability of the activities especially in complex and dynamic environments. In the other hand, Absence of an evaluation and controlling system in an organization is equal to lack of having communication with internal and external organizational environment which its outcome is organizational death. This is a descriptive study in the obstetric and genecology wards. Library studies, questionnaire, field studies and expert opinions used for data gathering. Indicators' tree was designed by using analytical hierarchy process. The Delphi technique used for nominating the reliability of research. Several stages in process of designing a hierarchy are necessary which composed; determining performance indicators, regimentation of indicators and designing the tree, weighting and determining inconsistency rate. Performance evaluations of all wards in hospitals should been done by a systematic model in specific period of time. To identify this aim the specific performance indicators were necessary. Analytical hierarchy process could be an appropriate model for hospital wards performance in the evaluation