[Patient satisfaction with outpatient/inpatient ophthalmologic services at labbafinejad medical center]

ABSTRACT

To assess patient satisfaction with ophthalmologic services at Labbafinejad Medical Center. The present study was a cross-sectional study conducted during the summer of 2008. Patients with ophthalmic problems were selected by systematic random sampling according to the admission list. A trained investigator interviewed patients in the hospital or clinic. The data collection tool was based on a standard PSQ-18 questionnaire. Primary outcomes were measured as the level of satisfaction domains on a 5-point scale [1 = lowest satisfaction, 5 = greatest]. Of 539 patients [98% response rate] with mean age of 44.7 +/- 23 years age, 167 patients [31.2%] were completely satisfied, 215 [39.9%] were satisfied, 95 [17.5%] were partially satisfied, 29 [5.2%] were unsatisfied, and 33 [6.2%] were completely unsatisfied. The mean score and standard deviation of general satisfaction was 4.05 +/- 1.1. Mean score in different domains of satisfaction were as follows respectively, interpersonal manner [doctor-patient] 4.6 +/- 0.77, financial aspects 4.5 +/- 1.1, communication 4.3 +/- 0.96, time spent for patient 4.3 +/- 0.97, technical quality and professionalism 4.1 +/- 0.99, accessibility 3.8 +/- 1.1, and convenience 2.6 +/- 1.2. The patients were relatively highly satisfied with the ophthalmologic services overall; however, certain aspects such as accessibility and convenience should be improved