Transformational and transactional leadership behaviors adoption and its relation to nursing services quality management as perceived by first- level nurse managers in a military hospital

ABSTRACT

First-level nurse managers are important front-level administrators in the hospital. They are positioned in close proximity to .the work itself and to the nursing staff engaged in patient care. They should be able to improve service quality management to ever- changing situations. To measure transformational and transactional leadership behaviors' adoption and its relation to nursing services quality management as perceived by first- level nurse managers in a military. Descriptive Co- relational design.was used in carrying out this study. The study was conducted in a Military hospital. The study subjects were [no.50] who accepted to participate in the study and met the inclusion criteria. Tools Data of the present study was collected through utilizing two questionnaires. First questionnaire was modified Multifactor Leadership Form 5X which contain [50 items]. Second questionnaire was modified service quality management [65 items]. The finding indicated that a first level nurse managers who adopting transformational or transactional leadership behavior was practiced in moderate level. Moreover, first level nurse managers had moderate level of activities related to nursing service quality management. Also, transformational and transactional leadership was positively related to service quality management of first-level nurse managers' .Furthermore, leadership behaviors, service quality management were related to first level nurse managers' age, years of experience, educational. leadership behaviors should be sharpened by continuous training with updated date knowledge. And this type of study should be replicated to allow for future comparisons of leadership behaviors of nurses managers levels and service quality management between hospitals in Military sector