[Identifying and prioritizing factors affecting patient`s satisfaction of health centers services of Iran University of medical sciences: a hybrid multiple criteria decision making approach]

ABSTRACT

Introduction: implementing the health care transformation plan requires health centers to pay more attention to patient rights and satisfaction. However, organizations, because of limited resources, have to identify the most important factors affecting customer satisfaction and improve them. The current study aimed to propose an approach to identify and prioritize the affecting factors on customer satisfaction of health centers services