[Correlation between nurses' communication skills and inpatient service quality in the hospitals of Kashan University of Medical Sciences]

ABSTRACT

Introduction: Today studies have shown that communication between the physician/or the nurse with the patient treated as a clinical skill and considered as one of the main effective factors in improving both client's satisfaction and health care outcomes. The aim of this study was to determine the correlation between nurses' communication skills and inpatient service quality in the hospitals of Kashan University of Medical Sciences, 2011