[Using the service quality Gap's model [SERVQUAL] in Imam Khomeini teaching hospital: 2012]
Journal of Health Administration. 2013; 16 (51): 7-18
in Persian
| IMEMR
| ID: emr-183524
ABSTRACT
Introduction:
Patients can determine the quality of services provided by hospitals which are regarded as large and complex service organizations within the health system. This study aimed to assess service quality gaps in Imam Khomeini teaching hospital in Tehran with respect to the differences between patients' perceptions of and expectations from health services
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Index:
IMEMR (Eastern Mediterranean)
Language:
Persian
Journal:
J. Health Adm.
Year:
2013
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