Determinants of patients' satisfaction at piad-section of Assiut University Hospital

ABSTRACT

This study included a quota sample of one hundred patients, fifty nursing staff and thirty physicians with the aim of assessing the determinant factors that may affect the patients satisfaction. All of the three categories [patients, nursing staff and physicians in charge of paid- section] were interviewed through using suitable questionnaires. The data of the study were analyzed and interpreted in order to throw light on the relation between the degree of patients' satisfaction and relevant factors. The study revealed that the higher socioeconomic status of such type of patients had a prominent effect on their feeling of satisfaction with the service provided at paid-section of Assiut University Hospital