Survey of utilizers' satisfaction with governmental and non-governmental family planning services in Egypt

ABSTRACT

The study aimed to provide a practical, valid and reliable survey instrument for quality assessment depending on the degree of utilizers' satisfaction with the offered governmental and non governmental family planning services. The study concluded that the perceived service quality by the utilizers of non governmental health units was better than those of the governmental health units. Also, the tested survey instrument covered the essential quality aspects from the clients point of view and it was proved to be practical, sensitive and specific for routine use in the various family planning delivery modes. The authors recommended the health decision makers to integrated clients orientation development program into the current health care delivery system