Patients' satisfaction with nursing care in a Jordanian teaching hospital

ABSTRACT

There has been little research on patients' satisfaction in Jordan. This research aims to assess patients' satisfaction with nursing care in a Jordanian teaching hospital, compare levels of patients' satisfaction between critical care units and wards as well as based on gender and type of nursing care delivery system, and identify the variables that predict patients' satisfaction. A descriptive design was used using a survey. The Satisfaction with Nursing Care Questionnaire [SNCQ] was used to measure patients' satisfaction. This tool was translated into the Arabic language. Two hundred and fifty participants were recruited using a convenience sampling technique. Patients reported that they were "moderately" satisfied. Patients in wards reported a better level of satisfaction than patients in critical care units. Female patients were less satisfied about nursing care than male patients. Patients who received care through team nursing model were more satisfied than those who received the care through functional model. The level of education and length of stay were the major predictors of patients' satisfaction with nursing care. The results of the current study provide baseline information for managerial interventions that are needed in the future to maximize patients' satisfaction with nursing care