Measuring quality of nursing services for type II diabetic patient in University Hospital

ABSTRACT

High quality care is a right for all patients and the responsibility of all nurses who deliver it. The aim of the study is to assess structural standard in University Hospital, to assess process standard as provided to type II diabetic patients, and to assess patient satisfaction as an outcome standard of quality of nursing care. The study conducted in Mansoura University Hospital. The structural standards had good quality, also, patients' satisfaction as an outcome of quality of nursing care was good. While, process standards applied to diabetic patients type II had poor quality, the study findings pointed to that there are a positive correlation between structure components and care process of quality of patient care as well as between structure components and outcomes measurement. While this correlation was not found between care process provided to diabetic patient Type II and outcome measurements. It is recommended that nursing standards must be communicated with the nursing staff in each hospital which will help them to improve the quality of care rendered