Views of users towards the quality of hospital information system in training hospitals affiliated to Mashhad University of medical sciences

ABSTRACT

Users of Hospital Information System know its problems better than others. Studying their views are very important and can be especially effective in the development of the information system. The aim of this study was to investigate the users' views towards the quality of Hospital Information System in the training hospitals of Mashhad University of Medical Sciences. The current study was an applied research which was conducted with descriptive cross-sectional method. A four-section questionnaire was designed for data collection consisting of characteristics of quality information, reasons of low quality of information, accessibility of information and decision support. Validity and reliability were tested and SPSS was used for data analysis. The finding indicated that 62.8% of users explained that one of reasons of low quality information was a problem related to obtaining information. About 47.7% of users were unsatisfied with hospital information system ability for decision making support. In general 53.2% of users were slightly satisfied with the overall quality information of the system. According to the findings of this study there are some problems concerning information quality of Hospital Information System in Mashhad training hospitals. These problems include of inappropriate information quality of the system and incompatibility with user needs which leads to decreased satisfaction of users towards the system